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Whilst undergoing warranty repair the hob top cracked into two halves. Electrolux and their repair agents claimed it was caused by prior accidental damage as there was the tiniest ‘knick’ on the side of the glass which repair guy pointed out before he did anything
When I asked him he why he had pointed this out he said so that we knew he hasn’t caused it but rapidly changed it to ‘ prior accidental damage’ as the glass top broke in his hands as he forced the glass plate out of its mountings.
Didn’t help when he said “thought might happen as same had occurred yesterday” when he was repairing similar hob.
They have agreed to repair it as a gesture of goodwill but not for 4/5 weeks until spare arrives – so nothing to cook on now.
Despite legal letters, they still refuse to accept responsibilityMy advice – if you ever get a repair guy pointing out anything prior to repair, find out the real reason and take note of our experience before you let them near your pricey appliances
Re: AEG induction hob
Wait until I get this right……
Your hob glass had previous damage and although a “tiny Knick” this will still seriously weaken the glass strength. It broke when being removed although the damage had already been pointed out to you. They have offered to repair it free of charge as a goodwill gesture…
and your still not happy????I give up!!
Re: AEG induction hob
Timm wrote:
When I asked him he why he had pointed this out he said so that we knew he hasn’t caused it but rapidly changed it to ‘ prior accidental damage’ as the glass top broke in his hands as he forced the glass plate out of its mountings.Im confused ,if he pointed the damage out before he touched it then it it has to have been accidental damage prior to repair.
Any engineer would have done the same ,the engineer didn’t cause the damage,even the slightest nick can have an effect on a hob glass.Timm wrote:My advice – if you ever get a repair guy pointing out anything prior to repair, find out the real reason and take note of our experience before you let them near your pricey appliances
My advice – If you ever get someone doing a repair as a goodwill gesture be grateful ,they have no obligation to do so as your warranty wouldn’t normally cover accidental damage
Re: AEG induction hob
If a new glass top is not available for 4/5 weeks then that is not the fault of the Engineer
That type of part is not a common failure so would not be on the shelf but usually arrive well within the given time
Why is the responsibility an issue? Part will not come any quicker?
Don’t forget that you have a repair warranty -AEG have to repair the appliance and take reasonable care which it sounds like they did.
Just very unfortunate with the part availability but not incompetanceRe: AEG induction hob
It’s a sad indicator of the culture that prevails nowadays that we, as engineers have to have a good look around any appliance before any work begins.
The inspection normally takes in the appliance, surrounding cupboards, cabinets and flooring.
Surely it wasn’t always like this?
Then when an engineer points out a potential problem which eventually escalates into an issue and despite the manufacturer offering to put right an appliance that was ALREADY FAULTY, it’s still not enough!!
Makes you wonder if it’s all worth it.
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