Hotpoint Aqualtis AQ9L29I Advice on Spin Characteristic

Hi,

These machines don’t appear to be common around my small rural area so have only ever worked on a couple or so.

Complaint was washing not emptying.

When I tested it empty ( I may have jumped the gun through ignorance) in spin it did not pump as the drum rotated. There was no supply getting to the pump. Long story short I assumed the PCB was at fault. I rang EMW who said that this does occur.

I ordered one from EMW and fitted it, it came with note saying the pump does not work when empty. I put washing the machine and filled it then set it to spin. The pump came on intermittently. I got a good spin from this.

Left it with the customer to use who rang back later to say that she did one wash and now the machine is playing up again. I called back and set a program, door solenoid engaged, machine began for a second or two then stopped dead with the door locked light remaining on (see photo) – the door would not open even when switched machine OFF.

I discovered (even with the machine switched off) that if I switched off at the wall the door solenoid disengaged and I could open the door. I could set any prog eg. wash and water would come in for literally a second or so, or a spin prog and the drum would turn momentarily, from then on dead with just the door locked light on and door locked. Switch off at the wall and door opened. This could be repeated ad nauseam.

If any one could point me in the right direction would be appreciated and to also indicate if pump does in fact come on at different points during spin or should be constantly engaged.

Thanks.

Laurence