Creda Tumble Dryer – Problem

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  • April 3, 2005 at 6:19 pm #8830
    Jayb
    Participant

    My folks bought a Creda condencing dryer at the end of last November. To date it has had the heater replaced once and the pump replaced. These were at the behest of the supplier’s service department.

    The engineer came recently to replace the heater for a second time but they have stalled on this repair saying that they wanted a replacement dryer under the various Sale of Goods Acts etc.

    Any thoughts on what chance they have of getting one.

    Jay

    April 3, 2005 at 6:34 pm #130682
    Martin
    Participant

    Re: Creda Tumble Dryer – Problem

    Jayb wrote:Any thoughts on what chance they have of getting one.

    Is or was this dryer sold in the UK?

    .. ‘Cos you mentioned “Heater” and “Pump” which don’t relate to a UK produced product :con:

    Martin

    April 3, 2005 at 6:47 pm #130683
    clyde
    Participant

    Re: Creda Tumble Dryer – Problem

    Martin wrote:

    Jayb wrote:

    .. ‘Cos you mentioned “Heater” and “Pump” which don’t relate to a UK produced product :con:

    The new range of dryers have a lift pump in the bottom, water tank at the top

    Clyde 8)

    April 3, 2005 at 6:55 pm #130684
    iadom
    Moderator

    Re: Creda Tumble Dryer – Problem

    Models TCR2 & TCS3
    As to the chances of a replacement, I would say low. It depends on the dealer that sold the appliance, not Creda (Merloni or The Indesit Company) but you can always try.

    April 3, 2005 at 8:44 pm #130685
    Jayb
    Participant

    Re: Creda Tumble Dryer – Problem

    Hi

    I believe it was the TCS3 model, I was surprised that for apparantly a top of the range machine it has failed 3 times in 4 months.

    The service department has the last word on exchanges so I am not holding my breath. I hope we could have used the “satsifactory quality” clauses from the recent acts.

    Jay

    April 3, 2005 at 9:06 pm #130686
    Dave_Conway
    Participant

    Re: Creda Tumble Dryer – Problem

    I’m taking a stab that the product was purchased from Comet ??

    Dave.

    April 3, 2005 at 9:26 pm #130687
    Jayb
    Participant

    Re: Creda Tumble Dryer – Problem

    Hi Dave.

    Why “Comet” ?

    Jay

    April 3, 2005 at 9:54 pm #130688
    Dave_Conway
    Participant

    Re: Creda Tumble Dryer – Problem

    😀

    Because most manufacturers would deal with the service/repair of the product in guarantee whereas Comet have an agreement with most that they carry out their own in guarantee service, thereby gaining a discount on the product cost price.

    Where did you buy it Jay ? 😀

    Dave.

    April 3, 2005 at 10:02 pm #130689
    Jayb
    Participant

    Re: Creda Tumble Dryer – Problem

    Hi Dave.

    I did not buy it, my folks did and I believe you are correct in your assumption of supplier as that is one of the several comapnaies they looked at.

    Jay

    April 3, 2005 at 10:26 pm #130690
    Dave_Conway
    Participant

    Re: Creda Tumble Dryer – Problem

    I believe it was the TCS3 model

    OK, please check the model number from the label inside the door as we’re making assumptions to a certain extent with any possible diagnosis 😉

    Dave.

    April 4, 2005 at 6:46 pm #130691
    Jayb
    Participant

    Re: Creda Tumble Dryer – Problem

    Hi

    The model was TCR2, at Comet. However they have accepted the need for a replacment.

    Jay

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