- This topic has 3 replies, 3 voices, and was last updated 21 years ago by
.
-
Posts
-
I bought a Hoover washing machine it went faulty i thought all i had to do was phone get an engineer and it would be sorted, how wrong could i be i waited a week for the Hoover engineer to turn up ask where i bought it when i advised him it was Comet, he picked up his tools walked out and told me to call Comet i was gobsmacked as it was only months old, i eventualy got through to Comet only to be given an appointment 2 weeks away needless to say i was furious but all my pleas were ignored i’m still waiting it seems Comet carry out the guarntee work on Hoover machines so beware i would think twice about buying anything from that store again.
Re: Comet service what a joke
No i phoned the n/o in the instruction book supplied with the machine, nobody at Comet told me about phoning them if anything went wrong i have since found a n/o to phone on the back off my reciept which is not very vissible at all.
Re: Comet service what a joke
Regretfully you are caught in a political wrangle.
Back in 1999/2000 Comet decided to undertake ALL their own service. They told the likes of Hoover, Merloni Electrolux etc. that part of their selling remit would be cradle to grave on their customers. They said something like, if we can’t repair it, we aint gonna sell it. Of course no maker had the guts to call their bluff.
All very well until you get areas Comet don’t cover, these may as well be referred to as grey areas. If you live near a motorway corridor, then all is dandy, as they will oblige, (in about 2 weeks). Live in the sticks however, different story.
Then of course, you the customer goes the loser. The users booklet is printed in Italy, and they won’t know in the factory where you will be buying it from. As far as Luigi or Guiseppi is concerned, that machine is for the UK market. Therefore it follows that the manufacturers repair number goes into the booklet.
Comet is unique in this, they even go as far as tell their customers that if they call the manufacturers they will nullify the guarantee. We as Electrolux agents will attend any Comet sourced machine, as we are in an area where Comet do not have exclusive cover, but we usually have an argument with the Comet store as a result.
None of the above helps you the customer I know, but at least this will give you the outline as to why you have been treated this way.
Alex
- You must be logged in to reply to this topic.