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Hi all I am doing warranty for most vestell built gas cookers and do a lot of work for other manufacturers what is really getting on my nervous is the General public fit gas appliances phone up the manufacturer because they have a problem and the manufacturer doesn’t even ask the customer for the gas safe engineers number,Why most of the faults are down to installation. Should gas safe be putting pressure on the manufacturer?
Re: Why be gas safe
Why or for what reason would the manufacturer ask the customer for a Gas Safe engineers number?
Re: Why be gas safe
To make sure the appliance has been fitted to there instructions in the book which states it should be fitted by a gas safe engineer
Re: Why be gas safe
Hi
It’s not an offence or any breach of any regulation when you install your own gas appliance..( health & safety exec) are one responsible for that.
It’s only an offence if you get paid to do it.. So who’s to blame ?? HSE.
Yes Manufacturers should be tougher on customers and state that if the fault is not a manufacturing defect then they must pay for the repair or visit..But you have no chance on that as they are scared to lose the customer. Ive had tis argument for years with service managers but no use.We take a tough line that if it’s not done right then we won’t repair and issue a warning notice.
But there again the gas warnings have also been down graded and they aren’t worth the paper they are written on as it only covers your back when something goes wrong and someone is killed..Even then you’ll be beaten up to get any and all answers out of you so that they can pass the buck onto someone.
Rant over !!
Bryan
Re: Why be gas safe
Gas registration was a thing at one point, CORGI tried to have all gas products sold, including components, registered and subject to scrutiny.
It was not so cheap.
The DIY chains and other retailers despised it, more work for them and prevented the sale of some items from what I understood.
Punters hated it.
So it got canned.
To be honest I don’t think it’s a problem worth bothering about as soon enough I think gas will get killed off completely as all the evidence and info points that way. At least for domestic use it will be.
K.
Re: Why be gas safe
Have had a few gas cooker sales lately where the customer has stated they have their own preferred Gas Safe installer who will install for them ( you know full well they don’t 👿 ).
I endorsed the paperwork with “customer has own gas installer who will fit” and get customer to sign as well. Which at least covers our back.
Later down the line there is a fire in the property which points to the cooker and poor old customer cries wolf but cannot produce any evidence as to how it was installed. How would they stand with any house insurance they have?
Don
Re: Why be gas safe
don wrote:Later down the line there is a fire in the property which points to the cooker and poor old customer cries wolf but cannot produce any evidence as to how it was installed. How would they stand with any house insurance they have?
Dodgy gas installs usually result in far more dramatic circumstances and consequently who to blame difficult to determine…….
Re: Why be gas safe
r600a wrote:Hi
It’s not an offence or any breach of any regulation when you install your own gas appliance..( health & safety exec) are one responsible for that.
It’s only an offence if you get paid to do it.. So who’s to blame ?? HSE.
It is actually an offence if you aren’t competent.
The “you can fit your own gas appliances in your own home” thing is actually an old wives tale.
Re: Why be gas safe
http://consultations.hse.gov.uk/consult … tationHome
Work in relation to a gas fitting
30 For the purposes of these Regulations, “work” includes do-it-yourself
activities, work undertaken as a favour for friends and relatives, and work for
which there is no expectation of reward or gain, eg voluntary activity for
charities. This means that anyone carrying out such work must have the
necessary competence, as required by regulation 3(1).
31 The definition of ‘work in relation to a gas fitting’ lists specific
activities covered by this term, but this list is not exhaustive and other
operations may also comprise ‘work’. The definition is wide-ranging and
includes activities that could affect in any way the gas safety of a gas fitting
(whether new or existing), and whether or not it contains gas eg replacement
of combustion seals and appliance controls. In the context of ‘work’, terms
not otherwise defined in the Regulations (or in the Health and Safety at Work
etc Act 1974) bear their normal meaning.
32 “Installation” may refer to either a new or used/second-hand
appliance or fitting (see Regulation 26(3) and associated guidance) and is
not limited to initial installation in particular premises, ie it includes
reinstallation (eg following servicing/repair work).
33 “Installation of a gas appliance (or other gas fitting)” will be work for
the purpose of these Regulations even where the connection is made by a
bayonet fitting or other self-sealing connector (the connection of such a
fitting being just one part of the installation).
34 For the purpose of the definition of ‘work’, ‘disconnecting’ means
physically detaching or uncoupling a fitting (ie which involves breaking into a
gasway), rather than simply isolating it by means of a valve or similar device,
and both ‘connecting’ and ‘reconnecting’ should be understood accordingly.Re: Why be gas safe
I know the gas safe reg I was making a point about why customers think it’s ok to fit gas appliances themselves and if anything goes wrong the appliance in warranty they call someone out and its there responsible to make it save at no cost to the customer.
Re: Why be gas safe
kaibart wrote:I know the gas safe reg I was making a point about why customers think it’s ok to fit gas appliances themselves and if anything goes wrong the appliance in warranty they call someone out and its there responsible to make it save at no cost to the customer.
I was replying to another post, and I agree with you entirely, I dont see why we should have to do it at no cost when it could be costing us money and more importantly time.
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