Confusion using advanced search

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  • #89859
    kevinlewis
    Participant

    Having trouble with a Neff Warming Draw which is not closing fully.model N21H40N0GB/01
    I’ve tried placing + before a word i require eg +neff+warming +draw but i keep getting other appliances. Can someone give an example on how to use this option? Thanks

    #442782
    kwatt
    Keymaster

    Re: Confusion using advanced search

    There was a thread on this ages ago but, to summarise it…

    The search is flawed and will be always as there’s just so many similar terms, even when specific words are used in conjunction like that as it’s not all that smart a search engine.

    To get a better search engine we’d have to build one or use Google.

    Building one isn’t an option for what is a free service as it’d take a ton of time and resource to do it.

    To use Google you’d lose all privacy across the trade forums and all posts would be searchable in Google. So, not an option.

    All you can do is try combinations at times like instead use “neff warming drawer” then try the + in front and see what comes up. Sadly though it’s not clever enough to recognise multiple posts in the same thread, hence back to there being so many similar terms.

    It’s a bit of a nightmare that to be honest and I’d love to do something about it but, in practical terms, there’s really not much we can do realistically to make it better.

    K.

    #442783
    kevinlewis
    Participant

    Re: Confusion using advanced search

    Thanks for that explanation.

    #442784
    electrofix
    Moderator

    Re: Confusion using advanced search

    seems from what I can see you are the only person searching for this model

    one way of using search is to use wild characters. In most cases the problems have may have been encountered by someone else but unless one batch is flawed it will be under a different model. my way of dealing with this is to take a few letters off the model and add *
    in your case search for N21H40N0GB* will bring up only your post but you can remove the GB as well to see if other post have similar numbers. The wild character also means if you don’t know complete model you can still find posts
    I would remove the draw unit first and make sure both runners are going all the way back

    hope it helps

    Dave

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