- This topic has 7 replies, 5 voices, and was last updated 9 years, 4 months ago by
.
-
Posts
-
Re: Interesting Listen
OK got to 10 minutes of this stuff and the moment the guy took apart a cardboard shoebox to wedge bits of cardboard between the worktop and a brand new washer-dryer in order to cure a problem with vibration I had heard enough. I’m sure the next excruciating 18 minutes of this audio track has more crank cures and dodgy fixes, boring, boring.
Re: Interesting Listen
Be careful what you say Martin as TheSpinDoctor may be listening. He certainly seems to mean well, although with a no second visit policy and a maximum repair charge of £75, I can’t help thinking he must be writing off a fair few machines unnecessarily. If indeed this heavily edited interview accurately reflects the way he operates his business.
Re: Interesting Listen
I found the second episode stomach churning – my worst fears confirmed – not a good reflection on our trade.
Re: Interesting Listen
Not being funny but, some of the stuff that guy mentions is so, so common to hear in one form or another.
He’s missed some stuff, nailed it on others and demonstrated the reality in some areas that, from the other side of things, you see/hear from any number of repairers.
One thing he nailed totally and has been mentioned by any number of to myself and others for years from WP’s/manufacturers/insurers often is that it appears that any number of repairers have not the first clue how to run a business. They fix stuff great (mostly), making a business of it.. not so good at.
And the dishwasher thing, where his opinion is as presented in that way is common to hear in one form or another about this, that and the next thing even when that repairer might well be the only one to think so, with no evidence other than their one anecdotal to support it.
Or, maybe it’s just a bit of patter to butter up customers.
Harmless eh?
K.
Re: Interesting Listen
£45 for a call in London and not asking about payment if the tenant is paying on the visit or does he have to invoice the landlord.
He should have known the answer before he had visited.
If he invoiced the landlord he should have spoken to him first to get authority before commencing the repair.
He must be a high risk driver to pay £1,400 for van insurance and at £45 pounds a job that is a lot of jobs you have to do just to cover the insurance without taking into account fuel etc.
If he had a good accountant he would have advised him of a more realistic call charge and customers I find are willing to pay at least another Thirty pounds more once they hear how much manufacturers charge.
Some things like customer service a lot of engineers should take notice of as a good reputation & service leads to a lot more work.
He also gives a good service by carrying a good van stock and first time hit rate but I am sure if he does not have the parts on the van it sounds like he try’s to persuade the customer it is BER to avoid a return visit.
Some good points and some bad points but I think he represents the poor training and lack of manufactures engineers knowledge of how business and product information cost the customers and small repairers.
I think he makes a good point a lot of engineers should take note of
to mega or PAT test the appliance before and after a repair.Like a lot of engineers he only looks to repair the general faults but when it comes to the less common faults it’s BER but at least the customer are not paying a manufacturers inflated call out.
Bob
- You must be logged in to reply to this topic.