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just started to use today after a 1 hour online meeting with Sudeep
ive got to say i was MEGA impressed with all the functions
lots of little widgets to make booking or editing job notes etc super easy
engineer login feature excellent function where they can update jobs search tech documents from the field via mobile – tablet etc
route planning is beyond expectations
im sure there’s a ton of stuff ive missed here – but just wanted to get the message out , if you need a system this is the one
Sudeep and the team have obviously put a ton of work into the development , no mistaken kens input re graphs and reports lol
ally
Re: rapport ?
You wont look back Ally ,We have been using it in the office for approx 2 yrs and we love it ,especially the modular aspect of it.
myself and my engineers are now totally paperless with everything done through mobile device and live updating the office throughout the day.
Sudeep is amazing at doing stuff on the fly,and the ability to take or leave which functions work for you is just superb.
Ask him about the call booking feature you can have on your website it will blow your mindRe: rapport ?
cheers Laurence
he showed me the web integration part
this is something i will be using
ive only messed about with rapport for a few hours the day but i can see in a short time what an advantage it will be
ally
Re: rapport ?
Thank you.
It is really nice to hear such positive feedback. Sudeep will be well happy to hear the comments and in my estimation, they are well deserved.
The website integration is something we came up with due to my obsession with automation, basically, if I can automate a process I will and Sudeep’s got that totally. Why do it yourself when the machine can do it for you?
Or indeed, why take a call, tap in details when you can get the customer to do it all for you, hence the website integration.
What you haven’t seen due to Amica’s change to their service arrangements ( 🙁 ) is when that happens from a commercial rapport installation and, the info flows back the other way as well. You don’t need to double key stuff, you don’t need to email, fax or phone, all the info just transfers in almost real time.
It means you don’t have someone from a call centre chasing up progress as they get updated, in real time.
Because we’ve got an API it also means that almost any manufacturer/insurer/work provider system can be enabled to use it, if they want it.
I reckon and it is roughly, that quite easily 80-90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the admin burden can be removed or automated with not a lot of effort if everyone put their mind to it.
And, that’s just the highlights. 😉
It’s designed from the ground up to remove as much effort for all parties as possible.
That little bit of work upfront on your part to set it up the way you want to work is about all you need do, after that it’s just tweaking it here and there to suit your needs.
For WTA members there’s a little thing coming up at the conference though that hooks into this and I hope makes it even more valuable to you all and get you more GOOD work you’ll like. More about that on the 24th.
Let’s just say, Sudeep and I have been a bit busy. 😉
In the near future I hope we’ll be able to integrate accounting functions to Xero and Intuit but that is a work in progress. When we get that sorted I’d think we’d be hitting 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}+ of all admin is removed from you where the data is all dealt with in the digital realm.
K.
Re: rapport ?
hi ken
i can get an idea of the complex software running behind the scenes all to make it easy for the end useri havent seen what the customer would see when doing web form etc – but it may be worth not making them fill out the model etc if they dont have it to hand ie field is not required before form will send ? – you may loose out if customer doesnt have details
account package would be great ,
the info flow back to work providers again would be great to cut down the phone traffic – hopefully there will be a note section that only the repair center can see
route planning manual – auto or google is a fantastic idea
just to be able to drag jobs into dairy then call up the day you want narrow down to engineer and ask google to to give you the best route is brilliant.- you can actually see all the calls move in the diary – and if you dont like the way google has done it – you can manually adjust .this function is worth is weight in gold alone
this is a major step forward for smaller repair companies as its been built for the industry from the ground up – then complex software/ algorithms have been added so we can deal with the big boys .
so whether your a man and a brush or have 1 to 100 employees 1 would recommend you at least have a look at Rapport.
ally
Re: rapport ?
Thank you all for treasuring our work. It means a lot to us 🙂
Ally, yeah we have several fields and custom functions where the notes are only visible to call centre. I will explain you next time we have chat.
Sudeep
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