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We all know that 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} or more users of washing machines do not turn off the fill taps after use, however most user manuals do include the instruction to turn off when not in use.
Sadly not the AW23 user manual or any of the other ISE manuals that I have checked. 🙁
Three weeks ago I fitted a genuine, new fill valve to an AW23 due to the valve allowing a small trickle of water into the drum.
I have just had to return today to find the new valve has failed badly allowing the machine to flood.Customers water supply is normal, no sign of contamination or sediment and no incidents of dirty mains water reported.
She is now asking whose insurance is going to pay for the damage to her laminated floor.
Although a failure like this in a new valve is a very, very rare occurrence I would be able to refer the user to the safety instructions in the user manual with most other appliances and absolve myself of any responsibility.Unfortunately I will not be able to do this in this instance. 🙁
Jim.
Re: A bit of an oversight?
To be honest Jim, that’s a first, never seen or heard of that happening before.
I can’t even remember writing the instructions now it was so long ago!
K.
Re: A bit of an oversight?
Just thinking about this Jim, do you know if the customer has home insurance?
It should be covered on that and the customer will get on a a *LOT* faster claiming through her insurer than chasing you and yours.
Obviously it’s a right pain but if you checked it and it was okay after fitting I think anyone would struggle to apportion blame to you. They’ll try it of course and to be blunt, anyone else that any insurer possibly could but I think they’d be clutching at best.
If the customer chases through your insurer it’ll take months to sort I expect, if it ver gets sorted as one I had was nearly three years before it was done and they paid.
K.
Re: A bit of an oversight?
I know it always had those instructions in the Hotpoint manuals, in fact just checked a couple of more recent Hotpoint manuals and it does say turn off taps when machine is not in use.
Most manuals also tell the user to unplug or switch of the mains but again I’ll wager less than 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} do. It’s only when something like this happens that you realise you need that extra little bit of ‘cover’.Jim.
Re: A bit of an oversight?
kwatt wrote:Just thinking about this Jim, do you know if the customer has home insurance?
It should be covered on that and the customer will get on a a *LOT* faster claiming through her insurer than chasing you and yours.
A bit of history with this customer sadly. When the machine was first installed several years ago she had the new laminate floor fitted the day after.
I was adamant that I had connected the fill hose correctly but a couple of weeks later I got a call to say her new floor was coming up.
The leak was from the fill hose, the floor company insisted that they had not touched the connections and TBH there is room to get the machine out fully without any disconnections so it was just my word against theirs.
The upshot was that after many months of arguing my PLI paid the claim, I’m guessing that’s why she thinks they will stump up this time. 🙁
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