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Hi just woundering how many repairs you do to a machine under d&g before you BER a machine and how many repairs you do to a paying customer before you BER Kai
Re: How many repairs
From the paying customer the decision is in their hands. Its our job to inform of the current fault plus any faults we can see that are impending. We should also point out with expensive repairs that we can only guarantee the part we fit whereas a new machine carries a full warranty
just my take on it
Dave
Re: How many repairs
For non D&G the average failure time is around 18 months from new. Average repairs is just 2 on the lifetime of a machine. By the time the machine reaches 4.5 yrs the user makes that all important BER decision and a 3rd call-out very unlikely.
I’ve no clue about D&G repairs but guess as they get a healthy premium from each might just tolerate a 3rd repair if it’s just a minor fix 😕
Re: How many repairs
Well d&g will keep repairing a machine that is 7 years plus that you would probably ber at least 2 times over, with a paying customer I personally don’t do a repair over £90.00 as the customers in my area wount pay for a repair over that.
Re: How many repairs
Yeah but your customers aren’t paying you £120 a year or more for your service and it could be a lot more if there’s other product under cover by them so, worth it to an insurer to keep the customer happy.
K.
Re: How many repairs
Hi
Within a contract what ever insurance company it’s NOT your decision wither a appliance is beyond economical repair or not..They are the ones paying so their decision is to repair or not which also applies to normal repairs also. You customer may ask you your advise but I would ever say don’t bother to repair it as it may well out live a brand new appliance.
Bryan
Re: How many repairs
insurance co,s are like vets
they never want to out an animal down
new appliance = lost customer = no revenue from said customer
on the other hand you would think it was more economical to replace rather them spend on expensive parts time and again
its a numbers game – as they say
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