Samsung RCS1DCSV

Re: Samsung RCS1DCSV

Could you check the model number please, from the rating plate inside the fridge (next to the salad bin normally). Please include the dashes etc /-

RCS1DCSV doesn’t exist according to the Samsung database.

Dave.

Re: Samsung RCS1DCSV

That’s the one 😀

OK, as far as the water goes, as long as you’ve checked the water supply to the fridge is OK, it’s really engineer time to be honest.

The dispenser, is the lever physically broken ? We had this exact model recently with the same problem and it was the pivot inside that had snapped off, and it involved replacing the whole freezer door :eeek:

An engineer can check the lever etc for you while on site.

If you need one, take a look at repairs@ and the directories.

Dave.

Re: Samsung RCS1DCSV

OK, first of all I would ask an engineer to check the whole thing over and diagnose the other faults before worrying about the dispenser problem as that is exactly what happened to the one I mentioned, it needs a whole new freezer door to repair that as that insert part comes moulded to it.

Daft, yes, ridiculous frankly 😕

Dave.

Re: Samsung RCS1DCSV

What postcode are you ?

I have another list available to me 😉

Dave.

Re: Samsung RCS1DCSV

Alton Electrical Services on 01420 86194 cover that area Veekay.

Hopefully they’ll be able to help 😀

Please let them know where you got the number.

Dave.

Re: Samsung RCS1DCSV

I live in OX28.

RS21DCSV is a white side by side without food centre but with water and ice,
Firstly on to the no water problem, this is caused by excess frost building up behind the panel at the bottom, before long you will start to here the fan catching on the ice eventually stopping the fan then losing even temperature through out the fridge. It has gone faulty!
Basically its not defrosting for long enough, either the heater is not working at all, or the heaters are turning off too soon. You will probably need an engineer.
Remember that this appliance is covered by a 2 year guarentee, being RS21 it isnt could be just over 2 years though but i would imagine its covered i.e phone samsung.

Secondly the snapped lever, it doesn’t require a whole new door it can be repaired, it is a scary repair but i can assure after doing a few it works much better than the original-unfortunatly I would advise an engineer its quite complex. Again if its covered under guarentee, you might get a nice engineer that will fix it anyway despite sort of being accicdental damage.

Otherwise like has been said new door!
Hope this helps

Re: Samsung RCS1DCSV

There would be no harm in trying to be honest if you can prove your bought it on your statement that is usually good enough, also if you bought it from a large retailer they should be able to find the transaction.
But more importantly is the serial number that states the exact date the machine was produced if you want to PM me it I can tell you when it was built.
Give samsung a ring if it was bought in the last 2 years, they might surprise you!

If its just the lever that can be replaced, or if its the pivot hook that too can be replaced, although I personally use a different more secure method.

The freezer being set on -21 will show no adverse problems in fact that is quite a normal temperature for the freezer, the problem you have lies in the fridge. (The water comes in from the main into the fridge goes through the intestine looking thing, pull out the salad crispers, then back down out the front of the appliance then up through the bottom hinge of the freezer door to the tap.

Basically

Fridge has over-iced>>water in intestine frozen>>no water>>broken tap.

HTH

😀