Zanussi Washer Dryer Fault

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 8, 2018 at 3:53 pm #93003
    davidgh
    Participant

    Model: ZWD14270W washer drier.

    Machine sets itself to zero a few minutes into wash cycles.

    Error code E66 (and possibly C11 if that is a code)

    Checked resistance across water heating element and it was 0 so have bought new element. Fitted it and getting same issue. Checked resistance on the new one and it is also 0.

    Have I been sent a duff element or is it supposed to have zero resistance across the two heater element contacts (the ones at either side) ? If so any ideas on what is wrong?

    Thanks for your help.

    January 8, 2018 at 4:25 pm #452867
    electrofix
    Moderator

    Re: Zanussi Washer Dryer Fault

    element wont be zero, if it was it would go bang. I suggest you are using the wrong scale to read it

    faults like this are often caused by earth faults. That is some of the electrical current goes to earth through a faulty element. Also this machine has 2 elements the other one being for the tumble dryer and although its not listed as part of this fault I would disconnect all the wires to it and see if it cures the problem

    after that its listing the main pcb as the fault. either the heater relay is closed permanently or the sensing circuit for the fault is broken

    Dave

    January 8, 2018 at 6:16 pm #452868
    davidgh
    Participant

    Re: Zanussi Washer Dryer Fault

    Thanks Dave. Have rechecked resistance (using correct scale!) and it is 30 on the water heater element, and 60 on each of the drier elements.

    Tried disconnecting the drier elements but can only pull off the single connector blocks in the middle – the doubles on either side seem to need some sort of tool to get them off? Is there a knack to it? With the singles both disconnected the same fault is occurring.

    If it’s the pcb have you any idea of the cost?

    Thanks again.

    January 8, 2018 at 6:28 pm #452869
    electrofix
    Moderator

    Re: Zanussi Washer Dryer Fault

    the doubles will come off as well you are just pulling 2 off at a time

    to find pcb part number will need the PNC number from inside the door

    Dave

    January 8, 2018 at 6:57 pm #452870
    davidgh
    Participant

    Re: Zanussi Washer Dryer Fault

    product number is 914604002 00
    serial no is 738 00297
    type HI944442

    Is it a DIY job or would I need to call someone in?

    Appreciate your help and advice.

    PS still cant get the connectors off! is there something to squeeze or something to lift?

    January 8, 2018 at 7:11 pm #452871
    electrofix
    Moderator

    Re: Zanussi Washer Dryer Fault

    unit is pre programmed part number 973914604002001

    should be a straight swop and provided this is the fault it will work ok. ( I cant guarantee that and you need to make a decision to take the chance yourself)

    alternatively you could ask http://www.qer.biz/servReps.htm
    if they can repair or test unit for this fault

    Dave

    January 8, 2018 at 9:36 pm #452872
    davidgh
    Participant

    Re: Zanussi Washer Dryer Fault

    Thanks again Dave.

    Finally got connectors off – needed edges to be pushed out to disengage pins from contacts.

    No apparent earth leakage, and both elements have 60 ohms resistance so guess this is normal.

    Best price I’ve seen for pcb is £150 from Ransom Spares. I can’t find it on UKWhitegoods web site but would prefer to buy it from you if I can?

    Meanwhile I’ve emailed QER to see if they can fix it.

    Thanks again

    January 8, 2018 at 9:41 pm #452873
    electrofix
    Moderator

    Re: Zanussi Washer Dryer Fault

    have u tried running machine without dryer element disconnected ?

    site will be able supply just message them

    Dave

    January 8, 2018 at 10:25 pm #452874
    davidgh
    Participant

    Re: Zanussi Washer Dryer Fault

    Tried it with washer element disconnected or with dryer element disconnected; and get same fault with each.

    However just found that with ALL elements disconnected it seems to be proceeding through the programme without stopping.

    Any ideas?

    PS
    Checked for circuit between each element and earth – nothing.

    January 8, 2018 at 10:56 pm #452875
    electrofix
    Moderator

    Re: Zanussi Washer Dryer Fault

    short answer no ideas

    I know earth problems on elements cause a lot of fault problems but its weird that whichever one you connect you get the fault. have had lots of machines where I have disconnected tumble dryer elements and machine works fine

    unless you have 2 faulty elements its the board. but in all things we cant be 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} certain

    Dave

    January 8, 2018 at 11:38 pm #452876
    davidgh
    Participant

    Re: Zanussi Washer Dryer Fault

    I wonder if there is a shared power supply and by disconnecting both we take it out of the circuit somehow? Unfortunately I cant find a circuit diagram anywhere.

    I’ll wait and see what Qer charge to check the board and what ukwg charge for new one.

    Thanks again for help.

    January 10, 2018 at 8:51 am #452877
    davidgh
    Participant

    Re: Zanussi Washer Dryer Fault

    OK, I’ve bitten the bullet and ordered a new board. Can you advise how to get the front panel off?

    I’ve removed the two hex screws on top, and the cross head screw behind the washing powder drawer. Unlatched the plastic lug on top.

    Is there another fastening somewhere hidden?!

    And does the dial just lever off?

    Thank you for your help.

    January 10, 2018 at 10:24 pm #452878
    davidgh
    Participant

    Re: Zanussi Washer Dryer Fault

    Just to say many thanks.

    I took out the PCB and there was a scorched area towards the bottom where I suspect water had been spilled from on top of the washer.

    Changed the board (very fiddly!), and, touch wood, all seems to be working again now.

    Greatly appreciate all your help.

    January 10, 2018 at 10:33 pm #452879
    electrofix
    Moderator

    Re: Zanussi Washer Dryer Fault

    great new glad we could help

    if you think it was water you need to make sure it does not happen again. make sure no water can be spilt on the top

    Dave

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