Faulty Freezer – not cooling, please help. Home › Forums › Public Support Forums › Help And Support › Fridge And Freezer Forum › Faulty Freezer – not cooling, please help. This topic has 1 reply, 2 voices, and was last updated 8 years, 1 month ago by goukifafa. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts February 24, 2018 at 11:22 am #93395 goukifafaParticipant i boght a new fridge freezer, after a day it stopped cooling, i looked on the back and saw a frozen pipe near the compressor, could this be down to low refrigerant or the fan? February 27, 2018 at 5:38 pm #454215 Tony RParticipant Re: Faulty Freezer – not cooling, please help. Could be short on gas, but more likely a restriction in the filter drier, Engineer needed trained and certified to work with R600A gas. Author Posts Viewing 2 posts - 1 through 2 (of 2 total) You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In