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What should we do? Our wine cooler froze bottles of wine (freezing point of -6C) and Currys said this is normal when the ambient temperature goes below 16 Celsius (our kitchen was 14C to be exact).
We found shattered glass in tiny pieces from 5 frozen wine bottles inside our Belling 300blkwc Wine Cooler. It had frozen our wine bottles right through causing them to explode and shatter tiny pieces of glass everywhere.
We contacted Currys who sold us the fridge back in November 2018 and they contacted Belling. An engineer came round to test the device on a cold day when we’d been out and the heating was off. He measured the temperature of the fridge and the ambient temperature. He concluded fridge was working and the ambient temperature was 15 degrees which is less than the operating temperature range of the fridge. Currys then told us that Belling had concluded that they expected the fridge to cause wine to freeze if the ambient temperature went below 16C. We have a Nest heating system and I know that when the fridge froze the wine the temperature never went below 14C.
The manufacturing spec says it only cools to 5C and it must have cooled down to below -6C to freeze wine. Is this not a dangerous design fault that the fridge goes into over drive at 14C ambient temperature?
Re: Belling Wine Cooler Freezing and Exploding Wine Bottles
I feel so much better after reading this for choosing a thermoelectric wine cooler instead of the compressor type. Such critical ambient temperatures you describe would not cause such a catastrophic outcome. Loosing an expensive collection of fine wines in this way disastrous.
My wine coolers range is 5 – 21C so in a typical domestic environment only the higher ambient temperature is a concern. Hence why I keep mine in the cooler part of the house I call my ‘wine cellar’ (under the stairs) 😀
Re: Belling Wine Cooler Freezing and Exploding Wine Bottles
well this sounds mad
have they not heard of thermostats ?
not sure of the legal position but an appliance that does this could be described in my opinion as “not fit for purpose”
Dave
Re: Belling Wine Cooler Freezing and Exploding Wine Bottles
If the ambient tmp drops it causes the appliance NOT to cool in normal circumstances ??
The only way it would freeze is if the thermostat or sensor failed. The ambient temp is there to turn on the thermostat after it has reached temperature.
Or am I being stupid here ? It might be my age.. Probably is.
Bryan
Re: Belling Wine Cooler Freezing and Exploding Wine Bottles
r600a wrote:Or am I being stupid here ?
Not in the least Bryan, but the “Belling engineer” certainly is! That cooler is faulty AND under 6 months old so should be replaced. Get back to Currys.
Re: Belling Wine Cooler Freezing and Exploding Wine Bottles
Thanks for your replies.
Currys have made their position clear based on Belling’s assessment. The engineer reported that the sensor was still working.
From what you guys say, it should be designed it to stop the cooling at 5C with a thermostat, even when ambient temp is below 16C. Is that right?
What should I do next?Re: Belling Wine Cooler Freezing and Exploding Wine Bottles
if the sensor was working it could not freeze
How can it be normal for the unit to freeze bottles causing them to break, which in turn causes a health and safety problem
In my opinion they are talking through their bottom
you could tackle belling re the report but in the end its Currys you have the contract with so they have replace or repair it
In my opinion the unit is “not fit for purpose” and “not of merchantable quality”
also if this was a problem a lot of people would be having this problem and I cant see it on Google
Dave
Re: Belling Wine Cooler Freezing and Exploding Wine Bottles
MacandKaty wrote:From what you guys say, it should be designed it to stop the cooling at 5C with a thermostat, even when ambient temp is below 16C. Is that right?
Correct
”MacandKaty” wrote: What should I do next?
Contact Currys again. They are the one responsible for dealing with a replacement. Insist on a second opinion if necessary. Pure logic would tell them that a cooler that is set in ambient below the temperature setting of the unit and the unit will not run.(i.e never go below the ambient temperature.)
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