What a winker

Customer called the firm I work at ( I’m the only engineer) Bush dishwasher not heating…reluctant to pay £24 c/o charge but booked.
Go there next PM with the lad who helps us out lifting and such (ooooo me pooor back) and enter the house…..kitchen is a minger with dishwasher absolutely…well not hygenic. Place utterly stinks of dogs 😕
Get the dishwasher out and lie it down. As soon as i take the base off my ticker starts ramping up with an old problem so I check the element and it’s o/c, let him know I need a trip to A and E.
I ‘m taken to Blackpool Vic going 205 bpm, me oppo stays till 6 then goes back to the customer picks up tool bag etc lets them know the diagnosis and says we’ll get back with a price.
Now I’d have measured up the heater and fitted pattern but wasn’t there so with the model number we had for it, no suppliers showed any parts. So rang the customer back to let him know the score, that we couldn’t find the parts listed and that if he wanted a new dishwasher we could always supply. Call out charge was then asked for at which he kicked off (knowing full well it was to be paid). Paid in full, one unhappy customer but he knows the script about me.
Anyways up, I get out of hospital 10 days later to find he’s put a Google review calling us rip off merchants for charging the call out, and that we’d tried to sell him a new machine rather than repair, and that he’d looked on the internet and found the part required and fitted it himself. No mention of the engineer being taken ill at their house (probably allergic reaction to the smell of dogs) and after giving them the diagnosis though….
We’re still trying to word a reply to him :fire: :fire:
Some people eh!!!