I have asked the question re fault codes and service info etc and am awaiting a reply. We could do with this info anyway as we stock quite a lot of the products.
In the meantime a little background info on Minerva service can be found here on UKW.
thanks don i have sold over a hundred of these washers and found the service to be generally good , my only quibble is they wont compensate ( time and labour ) if a return is actioned maybe i am speaking to the wrong people