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Hi all,
Remember this ? : https://www.uk-afi.org/product-recall/2014-03-21/all-model-numbers-starting-rs21-rs60-rse8-rsh1-rsj1-sn62
Samsung have contracted engineers to do a home visit – to swap out the hazardous components.
I’m asking for your help:
A) Should the engineer be doing a thorough inspection of the fridge overall as part of this job? Is there a checklist that Samsung has provided – that they must go through?
B) Other than the recall issue for this RS21NCSV – are there any parts, that make sense to replace (in addition), whilst the fridge is opened up anyway?
Time is very very precious for us – and if we can get another 5 years from this fridge – then preventive maintenance would be worth it – as we can’t afford a replacement anytime soon.
C) I am asking specifically – what preventative maintenance/part replacement would you recommend – for this particular model?
D) What extra things should I ask the engineers to check over on the unit whilst here?
Please note – I’m happy to pay the company for any extra time/parts, for additional work, whilst the engineer is here.
Our sincere thanks to anybody willing to explore & contribute to this discussion. We are grateful for your help.
L
Re: Samsung RS21NCSV – Advice Sought
UPDATE:
Since I asked mods to delete my initial post regarding this unit – I’d like to post an update regarding the engineer visit on Friday.
So the contractor attended the house – real Gent – top bloke. He opened up the rear of the fridge (near compressor). Even though we are very very ocd about cleanliness – once the cover was removed, the heat exchange was absolutely covered in dust
( must be at least 10 years of build up behind the cover).He used a vacuum to clean as best he could – all the fluff and dust back there. He then pulled over the main board cover – disconnected it from the internal wiring – and added a module in-between the two.
Surprising – he glued the module on-top of some chips on the main board (double sided tape). He then put it all back together.
I am curious/concerned that he would glue this new ‘middleman’ module ontop of chips on the main board (I work with computers – such a thing might cause overheating issues of those chips – or cause static issues – if done on a computer mainboard – so I do not understand if this was actually done correctly).
So in summary – even if your F/F has had a ‘warranty’ fix already due to the initial recall issue – do not assume that Samsung will let you know that another has emerged.
They knew we had this Fridge – they did the first replacement – but did not warn us of the fire risk warranty replacement.
Chase this up yourselves – because Samsung cannot be trusted to do this for you.
Hope this helps some families out there.
L
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