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I always understood they were obliged to provide spares for at least 10 years after ceasing production but is this true, and is it an obligation or a voluntary thing? I know it only applies to functional parts but I’m *sure Hoover stopped providing some functional twin tub parts less than 10 years after they stopped making twin tubs.
*Sure, means “pretty sure” as in “I could have sworn…” – and not “definitely” sure. 🙂
Re: How long do manufacturers have to supply spares?
There is an obligation Andy but it’s been changed and I think it’s now 8 years for functional and 6 years for cosmetic. But that could be wrong as Brandt were forever unable to supply spares on some appliances over 5 years old, one of the belters being the FM4942 (IIRC) cooker which had non-availability under warranty and they couldn’t replace it as they hadn’t a replacement for it!
If the customer presses the point I think that the manufacturer has some obligation to replace the product or offer a refund, I have seen that happen, even after a few years.
It also doesn’t sat WHEN the spares had to be available. 😕
Hoover used to get around it by doing spares in batches of production, I remember that one well, where they’d tell you that the spare was available but they were awaiting production. In reality what they where doing was waiting until there were enough orders to justify having some of the parts made. Lead time in terms of months. 99/100 the customer would cancel and replace the product.
So, I don;t have a definitive “there’s the bit of law” fro you, just what I’ve gleaned over the years.
K.
Re: How long do manufacturers have to supply spares?
Thanks K.
The thing that sparked this off again was a query from a customer. I’ve posted a question regarding that here obsolete spare question
Re: How long do manufacturers have to supply spares?
kwatt wrote:…Brandt were forever unable to supply spares on some appliances over 5 years old…
Brandt were a frigging nightmare to deal with! I say ‘were’ because we fell out with them about 7 years ago (ocean washers) and haven’t spoke to them since.
Re: How long do manufacturers have to supply spares?
…and all above assuming the manufacturer is still in business of course…remember Belling? I wrote off one or two young Formats because the cast lower door hinges were like rocking horse dung!
Wonder what the obligations are in a take-over situation?Yeah Goatboy, well they’ve gotten worse IMO. 🙁
Not sure Clive, but I think that the buyer assumes the responsibility.
K.
Re: How long do manufacturers have to supply spares?
At times you’d be lucky to get some parts from manufacturers within the 1st year let alone after its out of warranty.
bryan
Re: How long do manufacturers have to supply spares?
clivejameson wrote:Wonder what the obligations are in a take-over situation?
Has anyone seen a hpt toploader pump since merloni changed it?
An friend of came and got a s/h one from me because the two new spares he tryed kept leaking.
have changed two .they now use the non gen one both times have had to change corbin clips because the pulley is smaller.M
Re: How long do manufacturers have to supply spares?
Back in my Comet days, it was seven years from cessation of production (not sale); and it was ruthlessly applied – Newpol spares would be skipped (I know – don’t start!) literally a day after the relevant date. But – manufacturers can take advantage too. Some of our older members may recall that Hoover made the “small hole” drum pulley that fitted the 1100 taper bearing machines “NLA”, and 7 years had not passed. They got away with it by supplying a “suitable spare part” – an entire ball bearing 4.5kg drum and backplate. For those used to spending £3.50 on a pulley, this was a bit of a shock – £32 + VAT trade IIRC (£70 odd retail) – cheap now, but damn near caused a riot then.
The manufacturers will always find a way…………
Chris.
Re: How long do manufacturers have to supply spares?
Goatboy wrote:
clivejameson wrote:
Wonder what the obligations are in a take-over situation?Has anyone seen a hpt toploader pump since merloni changed it?
An friend of came and got a s/h one from me because the two new spares he tryed kept leaking.
Are you telling me they have changed the design of that pump? Why bother?
I wonder how you would have dealt with a customer pushing their “CONSUMER RIGHTS” against you not being able to supply parts even though they’re not available, as they are pushing their “RIGHTS” against PAT-UK for not moving “HEAVEN AND EARTH” in the “COST OF DEALING WITH THE PUBLIC” and SALE OF GOODS ACT MEETS MAD CUSTOMER” threads.
Scary thought but evidently not an impossibility
Re: How long do manufacturers have to supply spares?
Are you telling me they have changed the design of that pump? Why bother?
This is s/h info, but i think they have changed the material, and now there’s a problem with the seal leaking.
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