- This topic has 9 replies, 2 voices, and was last updated 6 years, 10 months ago by
.
-
Posts
-
I had a brand new Beko fridge freezer and within weeks lost all my frozen food, Beko sent an engineer out who replaced the gas cylinder. Now weeks later there is a huge build up of ice inside with some things stuck to the ice. I have tried putting the thermostat down to minimum for a week but still the ice builds up. Now what? Any ideas.
I bought it in January, in April they changed the gas cylinder because it wasn’t working and we lost £120 in food. Now it is building up with ice by the day even after turning it to minimum. I’ve just been to the retailer and she told me to ring up Beko for a repair. Two damn repairs in 4 months on a brand new machine. Ridiculous.
it seems bad but put it in context
if all Beko fridges did this they would not be un business for long as the insurers would not give them cover for the guarantee.
the fault you have now could be a new fault. it could be not defrosting properly or the door letting in moisture
Dave
So, now they are sending an engineer on Thursday. I asked for it to be changed but they said only if it was beyond repair. Looks like I bought a bad one, I won’t be buying anything from Beko in future.
its not unusual for them to resist a change as it cost a lot more than you think to get it picked up and swopped and the old one disposed off. cost would be about double what you paid for it as its not only the cost of the appliance but the added costs of transport. staff and disposal
don’t let it put you off Beko as there a lot worse out there.
Dave
An engineer called yesterday and took pone look at the fridge freezer then said, we’ll send another new one tomorrow. They’ve just gone and we now have another Becko freezer.
- You must be logged in to reply to this topic.