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Hi guys, has anyone been experiencing difficulties with their Connect Account since their latest maintenance of their website?
Most of my invoices for May/June have no description of what I purchased, just an invoice total. Also an order placed just before the maintenance started has disappeared. Have tried e-mailing, as yet no response. Tried phoning but can’t get through.Alan
It looks like a major system outage to me. My order submitted before 3pm Friday was processed and despatched on Sunday.
I’m guessing a month’s worth of data went missing on Friday afternoon requiring some sort of emergency recovery process over the weekend.
same here seems like a complete cock up, have had to get a parcel duplicated I hope this ones right yesterdays had my name on the box someone else order inside.
wilf
Ordered 6 parts for six customers on Monday. My parcel went to someone else on Tuesday. As parts were being fitted on Wednesday, my account manager assured me it would be duplicated and sent out for Wednesday. Nothing arrived, 20 minutes to get through to them, duplicate order had not ben finalised to go through the warehouse. They resubmitted order, “so I’ll definitely get it Thursday”. Guess what…nothing arrived. They phoned at 10.30 this morning. “Due to a very large backlog, 50 orders were not sent out and mine was one of them but it will be sent today for delivery tomorrow. It is now 7pm and “order being processed” so that won’t be here tomorrow. I’ve lost one of the calls as she is now buying a new dishwasher and I had to get a part direct from Zanussi on an overnight so that is another £22 wasted. They seem to be saying what they want you to hear but it is all just empty promises. They obviously have big problems at the moment. I am fully expecting my delivery to go elsewhere again once it eventually gets sent. My account manager has also now done a disappearing act since Tuesday and I have given up telling people when I think I will get back to them.
It sounds like they need a bit of breathing space to sort out the crisis. I guess espares, Wow Discounts, etc, may get priority at first, to help maintain the all important 5 star online reviews.
I’ve had a few issues most have been sorted by area rep!, yes their new computer system update which was done last week I had call from sales managers to inform me of the outages. The invoice problem I have spoken to accounts about so hopefully their working in that one. What area are you in crescentapp? Who is your area manager?
Steven wrote:I’ve had a few issues most have been sorted by area rep!, yes their new computer system update which was done last week I had call from sales managers to inform me of the outages. The invoice problem I have spoken to accounts about so hopefully their working in that one. What area are you in crescentapp? Who is your area manager?
Berkshire. My account manager is Matt. Orders are running ok again although I do notice orders now sometimes display the correct part number but the same part description as the first item right through the order. Invoice is ok though.
i have parts on back order with connect every day they appear in my basket so I inform customers parts on way
but the parts never arrived. spoke to someone called Rachel unfortunatley she could not understand the inconvenienceI have had exactly the same issue with the back orders. It is very frustrating!.
I have also had other peoples orders arrive and more often than not there is isn’t a copy of the invoice in the box, which means that I have to call them and arrange for them to collect the parcel.I’ve had all of the above but more worrying is that 2 out of my last 3 parcels to arrive, parts have been missing. For example I ordered 3 Bosch door seals and there were only 2 there. I ordered a Beko oven switch and its on the invoice but wasn’t in the box as well.
I dont know if your the same as me but I dont count and tick the items off the invoice as I get them. If there is a spare part for a customer, I always look out for it first but if its just for stock, I put the parts away without thinking. I just wonder how many times this has happened in the past without me knowing about it.
Tick your parts off the invoice as you get them, just to be sure!!I always check the parts against the packing slip. I use Qualtex most of the time and mistakes do happen. Most suppliers wont take responsibility for missing items beyond about 2 days. so if you don’t check it you could lose it
Dave
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