Superseded Jockey wheel on Hotpoint T/D SUTCD97B6GM(UK)

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • November 25, 2019 at 7:31 pm #96794
    neon_3SP_glow
    Participant

    Hotpoint Condensing Tumble Dryer.
    Model # SUTCD97B6GM(UK)
    Serial # 512104204

    This machine has the ‘BPM’ Motor type.

    The original jockey wheel was black in colour and has been superseded with a new white jockey wheel. However, the shaft size is different. Meaning the new white jockey wheel doesn’t fix properly. I have tried contacting Hotpoint and they literally couldn’t have been more useless/less helpful.

    Presumably, there will be a new shaft whihch is required for fitting the white jockey wheel.

    Any ideas please? Many thanks.

    Daniel.

    November 25, 2019 at 11:57 pm #464819
    Hollytree_Technical
    Participant

    I have just looked at the official service information and found the following notice.

    Please be aware the black Jockey Wheel is no longer available. This has been replaced by the improved performance white Jockey Wheel, they are NOT interchangeable. If you have an appliance with a black jockey wheel, then you would need to order the kit of motor and wheel C00519660, but if it is a newer motor with a white jockey wheel then you just need to order the Jockey wheel C00519663

    Hope that helps

    Jem

    November 26, 2019 at 4:00 pm #464820
    neon_3SP_glow
    Participant

    Thanks Jem. Appreciate the help.

    Having to purchase motor listed at retail £158 + VAT seems like a reasonable consequency of a two-penny plastic jockey wheel failing.

    It’s daylight robbery, Hotpoint should be ashamed of themselves.

    November 26, 2019 at 4:02 pm #464821
    neon_3SP_glow
    Participant

    So, basically they have altered the design because the original design wasnt man enough and the customer has to pay for a whole new motor. Doesn’t that basically prove that the design was ineffective when they sold the appliance? Unbelievable.

    * Rant over haha

    November 27, 2019 at 11:28 am #464822
    murv
    Participant

    When Hotpoint was a UK company they would have provided a kit with the new type pulley and a conversion sleeve.
    If you are stuck Daniel I am pretty sure the pulley on C00165972 is the same.

    Murv…

    December 2, 2019 at 3:53 pm #464823
    neon_3SP_glow
    Participant

    murv wrote: I am pretty sure the pulley on C00165972 is the same.

    Murv…

    Yes! This had crossed my mid also.

    Thanks for your help, much appreciated.

    February 21, 2020 at 10:22 am #464824
    Hollytree_Technical
    Participant

    Has anyone tried using the wheel off the bracket that Murv suggested? If not then I may have a job to give it a go on.
    Jem

    February 23, 2020 at 9:06 pm #464825
    boselecta
    Participant

    I’ve fitted a couple of QUAPLY40 or 50-HP-03 which are substitutes for C00113879, they have the same shaft size and have had no call backs.

    I always add extra grease on the carbon shaft as well.

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