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Hi,
I am hoping someone might be able to help with a crack that my mum said appeared on the front leading edge of her 2 year old Bosch fridge freezer. It looks like something has impacted the fridge from the pictures but my mum is insistent that nothing has impacted it and it just appeared. I called Bosch out and the technician claimed something had fallen on it and now they have invoiced me £100 call out charge as the fridge freezer was damaged and not a warranty claim. My mum is raging that she has been told this and insists that nothing fell on it.
Has anyone got any advice or has this happened to anyone before?
Sorry but that would be the presumption as other than impact damage or the insulation full of moisture there’s not really any other way that can happen. There are instances in some cabinets where it can do but if that were the case it’d be a well known issue and happening to slews of the same cabinets and they’d sort it out on way or another.
BSH cabinets though, I am unaware of any such issues.
In the absence of a visible issue or many instances they will then reasonably assume it’s impact damage as there’s not any other reason they can see.
K.
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