calls for servicing

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  • #9887
    simtoms
    Participant

    Maybe I’m too nice, but when people ring asking for a service on a relatively new washing machine, I’m inclined to tell them not to waste their money while there are no faults evident. Right or wrong ❓ 😕

    Simtoms

    #136532
    simtoms
    Participant

    Re: calls for servicing

    AAarrgghh!!! Sorry folks, I posted the above to the wrong forum – I’d hit the button before I could blink or think…

    Simtoms

    #136533
    kwatt
    Keymaster

    Hi Simtoms and welcome to the site.

    Are you in the trade and, if so, have you requested access to the trade areas?

    K.

    #136534
    Dave_Conway
    Participant

    Re: calls for servicing

    simtoms wrote:AAarrgghh!!! Sorry folks, I posted the above to the wrong forum

    Moved for you 😀

    And deleted the other one 😉

    Dave.

    #136535
    kwatt
    Keymaster

    Yes, I do that as well. I find that if you advise the customer correctly and save them money once they’ll always come back. As well as pass your number to others. 😉

    K.

    #136536
    iadom
    Moderator

    Re: calls for servicing

    When I get a request to service a newish machine, I say, “is it making any unusual noises or leaking?” , when they answer no, I say, “there you are, serviced free of charge ” 🙂

    On the flip side, how many times does a customer ring up and request a service, you ask them if there is a fault and they say, no it just needs a service. You tell them that if it is working correctly then there is little or nothing to service and they then tell you that the machine is, leaking, noisy, not spinning etc, etc. They know it has a fault but somehow think that a simple ‘service’ will correct it.

    #136537
    alexa
    Participant

    Was doing some research on whitegoods lifecycles and a Government 2001 paper (being Dept. of Environment) encourages the reduction of waste by the regular servicing and maintenance of appliances to extend their life.

    They’re also talking about the manufacturer/importer adopting a product based service approach where the customer pays per use, the manufacturer/importer retains ownership, regularly servicing to extend life, product captured for recycling, parts re-used in new and old machines, increased acceptance 2nd hand goods.

    Lifecycles Averages
    Fridge 10-25yrs :rotl:
    Freezer 20+ yrs :rotl:
    Dishwasher 10-20yrs :rotl:
    Washing Machine 5-15yrs :rotl:
    Electric cookers 15-20yrs :rotl:
    Microwave ovens 5-15+yrs :rotl:
    Hot water heaters 5-30yrs :rotl:
    Air conditioners 20yrs :rotl:

    Have we progressed in the 4yrs since written…. HA HA HA

    So according to a/the government you should’nt feel guilty about going around to dust, polish, test, sit, wait (and this is just your crystal ball whilst you sit and have a cup of tea ) as your an all seeing, all doing guru who can see that a particular component that looks perfectly healthy one day is sure to break down tomorrow and no your not going to be stung for over servicing and your work provider is going to pay without question.

    Famous quote
    “The trouble with Public servants is they don’t eat their young”

    Two bone weary public servants were working their little hearts and souls out. Their department was just too busy for staff to be able take flex. But there had to be a way…
    One of the two public servants suddenly lifted his head. “I know how to get some time off work” the man whispered.
    “How?” asked the second worker.
    Instead of answering, the man quickly looked around. No sign of his Director. He jumped up on his desk, kicked out a couple of ceiling tiles and hoisted himself up. “Look!” he hissed, then swinging his legs over a metal pipe, hung upside down.
    Within seconds, the Director emerged from the Branch Head’s office at the far end of the floor. He saw the worker hanging from the ceiling, and asked him what on earth he thought he was doing.
    “I’m a light bulb” answered the public servant.
    “I think you need some time off,” barked the Director. “Get out of here – that’s an order – and I don’t want to see you back here for at least another two days! You understand me?”
    “Yes sir”, the public servant answered meekly, then jumped down, logged off his computer and left.
    The second worker was hot on his heels.
    “Where do you think you’re going?” the boss asked.
    “Home,” he said lightly. “I can’t work in the dark.”

    http://www.funny-haha.co.uk/Joke.asp?J=354

    http://pixnaps.blogspot.com/2004/06/som … -joke.html

    http://www.pbbt.com/Directory/Jokes/1017.html

    #136538
    Penguin45
    Participant

    Re: calls for servicing

    Oh joy, the eclectic input of Alexa……… Follow the links BTW, always worth it!

    We don’t do servicing – we give the machine a once over when a repair is required and advise accordingly.

    Regards,
    Penguin45.

    #136539
    alexa
    Participant

    Does the UK impose any recycling requirements on you guys

    i.e.

    Cost added onto new product that is refunded when returned to recycling centre

    Legal obligations on you to pick up old replaced machines at time of new machine installation

    and is there a:

    Worthwhile market in scavenged secondhand parts

    Worthwhile market in reconditioned appliances

    all as mooted on the paper I read

    #136540
    Penguin45
    Participant

    Re: calls for servicing

    Search on “WEEE” Alexa – it’s coming. Hopefully we repairers aren’t going to cop for it, the manufacturers will. This should imply an on-cost to the consumers but the big retailers over here are saying “Nothing to do with us”, as it will involve a price increase.

    Big mess brewing…..

    Chris.

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