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Hi.
A little before Christmas, our (13 month old) washing machine packed in.
We did a bit of investigating locally and found an engineer with good feedback.
He came out and assessed the machine, and decided that the problem was the motor, and that we’d need a new one.
His prices seemed reasonable and he knew his stuff, so we had him order the part.
£135 for the motor and only £30 to fit it. Plus £30 for the initial callout fee, so £195 all in.
He came the following week and replaced the motor, but afterwards he said he’d discovered a fault on the circuit board control panel that was causing the problem with the motor, and that if we tried to use the machine as is, it would also destroy the new motor.
So we’d paid out almost £200 and still did not have a working machine. All we have is a useless machine and the old motor in a box.
I’m now trying to gather some second opinions from engineers as to whether the fault on the board should have been detected in the early stages when he assessed the machine. My stepdad in an engineer and he immediately said that it seems odd that it wasn’t spotted.
Seems like repairing a puncture by purchasing and fitting a new inner tube but not checking the tyre for nails or glass first.
Any thoughts from those in the appliance repair trade? Thanks.
well i dont like what i am hearing
if it was me i would have charged the call out only and have to put the motor down to experiance
was the motor faulty at all?
what was the original fault ?why are you spending so much on a machine ?
what make was it ?
lots of questions here
Dave
electrofix wrote:well i dont like what i am hearing
if it was me i would have charged the call out only and have to put the motor down to experiance
was the motor faulty at all?
what was the original fault ?why are you spending so much on a machine ?
what make was it ?
lots of questions here
Dave
Hi Dave. Thanks for the reply.
We spent the money because we didn’t know any better. We’re also trying to get AO to help cover some of the costs, as the machine is only 1 month out of warranty and the engineer marked in his report that the faults were inherent.
So the original fault apparently is something on the circuit board that controls how fast the machine spins, and it’s just sending the drum into a million rpm super spin that blows the motor.
But the engineer didn’t pick up on that. He found the busted motor, but not the cause of it. So when he said we’d need a new motor, we trusted him. I mean, he wasn’t lying, the motor was damaged, but he didn’t detect what caused it.
He also has a ‘NO FIX, NO FEE’ disclaimer on his website.
oh its probably the traic on the board gone. easy job fo a good engineer
if i had done the job would have done that for free so i would not be stuck with a motor
anyway why is it an inherent fault ?
what make is it
yes with AO you have some rights under the sale of goods act
all appliances should be ” Of merchantable quality” and “Fit for the purpose”
Dave
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