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Hi, first post here in a very long time and seems I had to re-register on the forums. I have a Beko CFG1501 fridge-freezer where the fridge is running too cold (-5 degrees). Its under warranty but I’m having a nightmare with Beko and their nominated repair company. They cancelled and rescheduled the initial appointment. The engineer then attended the right street but wrong house number then went home. When he did finally turn up some days later on xmas eve, he didn’t have any spares despite knowing the symptoms. The part was ordered and another engineer arrived this morning but on unpacking the part discovered it was some sort of fan rather than the thermostat. The repair company phoned me an hour later saying that they had the part and could fit it tomorrow. Then a few hours later they phoned again saying they didn’t have the part and I was booked in for a visit in 14 days.
It is seven weeks since my nearly new (august) appliance has been broken. I can’t put any veg or fresh produce in there because it just freezes. So my question is….. does this item:- https://shop.ukwhitegoods.co.uk/5907740400-fridge-led-light-assembly actually contain the thermostat or does it just contain the rotary switch for the thermostat? The engineer who came today said he would only need to gain access to this unit. Is the thermostat itself accessible through this light/switch unit? I’m just trying to get a better understanding of the problem to help me deal with Beko and the repair company.
Thanks in advance.
Beko has also come under fire for their poor reviews, especially in relation to aftercare. A Trustpilot survey found that 88{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of customers rated Beko as 1/5 (the lowest mark) for quality and service, with only 6{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} rating their products and services as ‘excellent.
to answer you question
no the thermostat is not in the light. all thats in there is a component to feed back to the board which temp has been sethave you tried complainig at Beko. you could always sling some mud on social media
Dave
electrofix wrote:to answer you question
no the thermostat is not in the light. all thats in there is a component to feed back to the board which temp has been sethave you tried complainig at Beko. you could always sling some mud on social media
Dave
Thanks for your reply. Is the board which contains the thermostat accessible through the light in the fridge? The first engineer accessed the main board by removing the back panel in the freezer. The second engineer said there was no need to empty the freezer next time as access was through the temp dial/LED light in the fridge. Is the fridge thermostat on its own board located in the fridge? I don’t know who to believe.
As for complaining to Beko…. every phone call involves 60 minutes on hold. Then the person at other end seems to be working remotely and says he/she can only apologise. A Beko manager is supposed to be calling me today but I’m not holding my breath. I’m now looking at legal redress but that must be taken against the retailer and not the manufacturer.
from what i can see on the tech the unit has 2 sensors that feed information to the circuit board
one is in the freezer
the other may be foamed in at the back of the fridge. to access the engineer will have to cut a hole in the insulation at the back of the unit, replace the part and re apply the foamas for the light you could not put a sensor in the light as the heat from the lamp would upset it
Dave
If it’s not fixed on the first attempt and is under 6 months old I believe you can tell the retailer that you want either a replacement or refund – https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#how-long-do-you-have-to-return-a-faulty-product
tubafan wrote:If it’s not fixed on the first attempt and is under 6 months old I believe you can tell the retailer that you want either a replacement or refund – https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#how-long-do-you-have-to-return-a-faulty-product
Thanks for the link…. it was very helpful. I’ve now written to the retailer asking for my money back as per the Consumer Rights Act 2015.
electrofix wrote:from what i can see on the tech the unit has 2 sensors that feed information to the circuit board
one is in the freezer
the other may be foamed in at the back of the fridge. to access the engineer will have to cut a hole in the insulation at the back of the unit, replace the part and re apply the foamas for the light you could not put a sensor in the light as the heat from the lamp would upset it
Dave
Thanks Dave. I wonder if the second engineer thought the problem was with the rotary temp control dial itself. He deffo said no need to empty the freezer as he would only need access to fridge temp dial/light assy. The original engineer said he was ordering a circuit board. I think one of them has got it wrong. The promised call from the Beko manager never materialised. I’ve had good experiences with Beko appliances in the past but after this I won’t be buying another one.
Update on this….. the Beko nominated technician visited yesterday (for the 3rd time). He replaced a control board and also the thermostat, which it appears is part of the LED light/Temp control selector assembly. I sensed that the technician knew he hadn’t fixed the problem and indeed it seems worse now with -12 degrees recorded in the fridge. The retailer (Currys) never responded to my letter of two weeks ago so I’ve just sent a recorded letter notifying them of my intention to start action in small claims court to recover the purchase price and disposal of defective Beko.
the sensor is not in the lamp and dont let them tell you otherwise. all that is in the lamp is the control to tell the board what temp you require. it does not measure the temp
Dave
electrofix wrote:the sensor is not in the lamp and dont let them tell you otherwise. all that is in the lamp is the control to tell the board what temp you require. it does not measure the temp
Dave
Yes you are right. I’ve just took the old assy to bits wondering if there was a thermistor in there but as you say, its just a rotary selector. It begs the question why they did not change any thermostat or thermistors in the appliance…… unless it is too difficult to get to. It doesn’t matter now, I’ve had it with Beko and their abysmal service. I’ll be purchasing a different fridge-freezer and the retailer will be pursued for a full refund on what was essentially a new appliance.
Ok, an update in case anyone was interested. I issued proceedings in the Small Claims Court. Currys initially defended the claim (incidentally, that was the first time they had responded to me). They denied that Beko had attempted to repair the appliance three times. They admitted that they had received my two letters but hadn’t replied to them. They also said they had no record of a webchat conversation I had with them. I provided the email confirmations of the three Beko visits. I also provided the email transcript of the webchat that they had kindly sent to me. Faced with this, Currys decided to settle out of court, refund the purchase price and also my court fees. They did insist on sending out one of their own technicians to confirm the fault and that it hadn’t been caused by misuse. The technician confirmed that the temperature sensor was operating out of range. He said the sensor was integral to the unit (as Dave had suggested earlier) and wouldn’t have been repairable in any case. So I’m waiting for Currys to collect the Beko and I’ve ordered a different appliance…. from a different retailer. Thanks again for your help and in particular to Tubafan for his heads up on the Consumer Rights Act 2015.
Al I can say is well done. Not many people would have seen this through. its a pity the small claims does not award money for time spent and inconvenience but excellent result
this fault is all too common. I dont see why they dont foam in a second sensor that can be plugged in when needed but these days they are pricing production to pennysDave
I had the same problem with the previous version of this model at 9 years old. As was said by others it was the sensor embedded in the foam. New one was under £10. Didn’t even bother trying to find the old one, which oddly is in the side panel. Put the new one in the back panel and used expanding foam. Worked s treat. What amazes me is the incompetence of the so called engineers.
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