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LG F1495KD 11kg Direct Drive washing machine (Serial no.: 412KWMK5X331)
Our LG washing machine has failed just as extended warranty has ended! LG advise will NOT send engineer or repair due to age of mach – a 6-year old unit – amazingly poor customer service!! Evidently they’re interested solely in the highest priced products as I was asked how much I’d paid for it and only then told they couldn’t help!
So any assistance to identify possible source(s) of problems & solution/parts/cost would be much appreciated.
Two issues:
1) power button: approx 8 months ago the mach began randomly switching itself on. On advice from LG when fault originally appeared, detached mains, waited 1hr, reattached mains = button worked. Over subsequent period button intermittently non-working until eventually now only switches off. Only way to power on machine is to cycle mains (wall switch off, leave 2-5mins, wall switch on = fully on).
Q: is this control panel failure or something simpler?
2) heating element seems to have failed; appears not heating during wash cycle although unable to fully test so far other than to set mach to 95deg wash & check door temp mid-cycle = cold: on this basis I conclude element not working BUT
Q: is this a function of the power button issue??Any thoughts??
Many thanks
you would need to access the heater and check its resistance
i would also disconnect it and making sure the wires are safe turn machine on and see if you on off fault is better ( we have other machines that get affected by heater earth faults)
Dave
Thank you electrofix for answering – your answer was spot on, although I elected to bring in an engineer to do the repair rather than try myself! Turns out the heater element had severed on the right hand branch (i.e. the positive/input side) causing the power button issue.
I now have two questions I hope you might help with:
1) how common is this type of failure: in 40 years of washing machine ownership I’ve never had this type of problem (plenty of pump/door lock/control panel faults) so am very surprised by it? How can such a breakage occur – it appears from examination there has been something in contact with the element as there is a dark mark at the same point on all 4 limbs of the element?
2) the element (Kawai AEG3312503 2000W) doesn’t seem to be commonly available but the engineer fitted a replacement he had on his van – charging me £70+vat for it whilst UKWG sells similar elements for either £19.95 or £29.95 (meaning your in-cost should be around 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of that price); I feel like I’ve been ripped off… have I?[can’t upload photos]
if the 70 plus vat is just for the heater it does sound a bit on the high side considering this site sells the gen heater for £30 and the site will have made a profit on that
heaters fail all the time. on some machines it will just run and not heat, on others they do a self check and dont. Because of using plastic drums and other safety concerns all modern heaters have a thermal fuse in each leg so if the heater is activated with no water it blows and stops fires.
the mark on the heater is the restraint inside the drum. if this restraint was not fitted the end of the heater would waggle up and down on the spin cycle and possible come into contact with the revolving drumDave
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