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Alex,
Remember when Premier got done by ASA over their “No call-out fee”???? Well I haven’t seen much of them lately and wondered if they were still around so I emailed a ficticious ‘service enquiry’ to see their response, here is their reply :-
Premier Electrics wrote:
Good Afternoon,Firstly i’ll run through our charges:
We dont charge to call but we do charge for diagnostic work (ie whats causing the fault with your machine & the price for the repair. If you have it repaired then all you’ll get charged for is the repair work & not the diagnostic charge. If you decide after the diagnostic that you don’t want it repaired then you will be charged the diagnostic charge = which is £40
With regards to advice on the machine being worth repairing we cannot say here as we’re not engineers we just take the bookings for the engineers & send them out.
I am tempted to continue and ask them exactly what are their hourly rates as so far all I know is they will walk away from any job for 40 quid!!!With the mail outs Ken and the boys are doing, maybe, just maybe, they have been invited to join our happy throng???? (by accident I mean)
Regards
Martin
Re: Premier Electrics?
Completely double Dutch then.
This lot are famous for ripping people off, trouble is the poor old customer cannot see it. They get bamboozled by the free/no call out spiel, and fall for it. You read that lot and you can see they haven’t answered your query at all.
The fact they are from Swathlyng Southampton doesn’t deter people as they use “Ghost Numbers” for all the major towns in this area. They sub-contract the calls in this area to a local engineer, all he does is write it off, and sell them a new one with an insurance at a “good price”. Usually it is a Spanish import, or graded. He carries 2 machines in the back of the van, the pretence is; “It is for another customer, but If you care to have this one Madam, I will pick another one up later on for the customer this machine is earmarked for”. That way there is no time for second thoughts, and the deal is done before the other half gets home.
They tell customers they are the recognised repairers for this area, and our charges are out of this world. We cannot get it across to Joe public, that at least we are honest, and you get what you see.
I hope Premier don’t join us, they are a shower, and have poached a lot of our old customers. They had the DASA logo on their Y.Pages advert up to last year, but hadn’t been a member for a long time. I reported that to Chris Hayter, and he asked me to report them to Trading Standards, I didn’t bother.
The boss of Premier even phoned me up and asked if I’d like to get rid of one of my engineers as they were very busy, and they were aware we may in fact be overstaffed engineer wise. Cheeky Bastards!!!
I’m going now, youv’e got me all passionate.
No engineers were hurt or distressed in the making of this statement.
Alex
Re: Premier Electrics?
Couldn’t resist emailing them back, here is the reponse….:
Premier Electrics wrote:if you have a repair done then you will only get charged for the repair work not the diagnostic charge as well.
The repair charge consists of the price of the parts & the labour charge, we don’t charge by the hour we have a one off labour charge which including vat is £74.99
I wonder if the engineer would turn up wearing spurs :rotfl:
We’d spot them and act accordingly.
But this is EXACTLY one of the reasons that I wanted the AC in place before Repairs@ went live because then we can bump them and, very importantly, publically state why we bumped them backed up with facts and hard evidence of complaints. Basically if they want to use UKW then they have to behave and we have to recieve no unresolved complaints.
K.
Re: Premier Electrics?
Knowing how much they charge, how lucky then for those that read the ‘local rag’ around these parts ‘cos they can get a 5 quid discount with this….
:rotl:
Re: Premier Electrics?
And a discount for pensioners. You know what’s going to be said on that Martin I’m sure.
I digress……..
As the prospective customer would be unlikely to get a straight answer regards the fees they apply, how do they know whether the discount has been applied? They can work out by the voice if it is an older customer, so whack it up a bit before the so-called discount kicks in.
Robbing bastards.
Alex
Re: Premier Electrics?
Alex wrote:Robbing bastards
I couldn’t agree more…so ends this thread, so but be on the lookout and report back if you spot a cowboy that I haven’t :rotl:
Re: Premier Electrics?
Alex and I share the patch that Premier Electrics cover :rolls: . Yesterday I went to a dishwasher that they had failed to turn up to on no less than 2 occasions. The customer booked a call for them to call on Friday 15 Sept, waited in all day they never showed. She rebooked the call for Tues 19th Sept, waited in all day – never showed.
She phoned the following day and the guy on the phone told her to “F- U- C-K OFF and go somewhere else then lady, see if I care!”
Re: Premier Electrics?
Servis Machine called to look at for CDSL complaint of musty smell, and stains on clothing & door seal. We all know wahat that is.
Customer flatly refused to accept our findings, despite 4 visits & 4 different engineers. In the end we billed her, and refused to call back until the job was paid.
One day out of the blue, we get a call from Dixons. They had a copy of an invoice from Premier. They had been, diagnosed bearings, module & motor and told her it was not worth repairing. CDSL sent Martin Shepherd, their own guy, and she refused him access. Strange thing was though, she admitted she was still using the machine, and that was 6 months after.
Bunch of bar stewards
Alex
Re: Premier Electrics?
http://www.ukwhitegoods.co.uk/modules.p … 155#106155
Have a feeling this may be Premier Electrics looking for engineers via a recruitment agency. http://www.jann-uk.com/
Is it worth trying to get info out of the agency who their client may be? After all they are abusing the site if they have been paid for the ad. If you think of it it is a bit of a cheek as the prospective employer has paid Jan-Uk a sum to recruit staff, then Jan Uk post a free advert on the site.
10 out of 10 for effort, and I’m not trying to help Premier Electrics, in fact on the contrary, I would not like to see Prem Elect gain anything from this site, and the poor engineer will be treated very badly if he is not a crook.
I know it is a lot to ask, but I think it is worth following this up, and if they refuse to divulge their client to us, then perhaps we should kill their advert.
Alex
Re: Premier Electrics?
They won’t tell you who the client is and, IMO, rightly so. So there’s no way to know who it’s on behalf of, but in that area I could name at least another two companies sizeable enough to have that requirement and also both are stressed out.
We cannot stop them posting the advert freely in the public one, that is after all what it’s there for.
See, that old privacy thing, bloody nuisance at times. It can work both for and against you and they have as much right to privacy as we do. My problem is that I have to remain neutral in it, but I do take the points Alex.
If they want to pay us to do further advertising then, TBH, there’s not a lot I can do about it other than take the money. I can hardly say no just because we think it’s a bunch of crooks looking for people. 😕
I doubt that’ll they will stump up what I’m about to ask for though. 😉
K.
Re: Premier Electrics?
I still think it is a cheek that they are using UKW to advertise vacancies & then earn themselves something on the back of it. They will charge up to £1,000 on a successful recruitment, and you won’t even get any thanks for it.
Surely if it was a repairer who like you describe are up against it, they would place the advert on UKW themselves.
I know Prem Elect are looking as they phoned me and asked if I wanted to part with any engineers. They were offering £25k.
Alex
Re: Premier Electrics?
Actually I’d love them to sign up then royally f–k it up in some ways.
Or simply to have a note of the TS cases against them.
Then I can publically berate them with the evidence to back that up and not get sued for slander/liable, which you cannot be for telling the truth. The problem here is that they’ve gone through an agency, if indeed it is them and I can’t prove it one way or tother.
Pisser I know as there’s strong circumstantial to suggest it, but no hard evidence and I can hardly start interogating the agency as they’re only doing what they’re getting paid to do.
K.
Re: Premier Electrics?
Amazes me they don’t get more bad press.
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