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My WDA101 has suffered some sort of significant failure. It was having problems going in to spin, and was showing an F11 fault but appears to pump out ok. A later message (after checking drains/filters which were all clear) was “Detergent”.
I switched it off and then noticed a strong electrical burning smell – and unplugged.
I haven’t yet opened it up to have a look (unplugged of course) as I’m really pressed for time, plus looks like a significant spare is needed so was thinking about using the Miele fixed price repair service – £249 for call out, labour and parts. The story from customer service was that if they can’t fix, they’ll knock off the £249 from the cost of one of their new machines.I’m loathed to junk this machine and replace with new, as one of the reasons for getting this was that I could keep it going for a long time, but I don’t think this is a simple’ish repair (like the pump).
Questions:
- has anyone used the fixed price repair service – how often do they managed to repair, or are they keen to write it off and give you the £249 “voucher” . If the problem is a mainboard, is that likely to mean a write-off?
- Is the price premium for Mieles worth it, given current build quality/reliability?
Cheers for your thoughts
with a machine that young its unlikely not to get fixed. I would say the ones they scrap have multiple faults due to wear and tear
Dave
Late update… I coughed for a fixed price repair @£249 got a service visit a couple of weeks later, the tech seemed very knowledgeable, plugged his laptop in, tried to get it running, eventually did, said the motor was duff.. commutator wear, then after replacing that, discovered it was sticking on the 1st fill in each cycle.
He reckoned that was the main PCB, but said could also be other problems lurking that won’t become apparant until after the PCB is replaced…. so “BER” .. beyond economic repair. Said to call customer service, he was pretty confident they would credit the £249 on a new machine plus offer a big discount (he said someone with an 8 y/o machine he’d dealt with got offered an 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} discount).
He said once you got the replacement machine sorted, the old machine would be picked up and scrapped, recycled – complete with brand new motor!.COVID rules I guess.. what a waste, still looked in vg condiftion.
Anyhow, in the end (it took about 5 days to get through to their Customer Experience Team – BH weekend etc) and was 1st offered a machine where we had to pay another £200 odd, and as I started to grumble a bit, she said, oh no, as we don’t have the equivalent (and cheapest) machine in stock, you’ll get the next model up (the one offered) at no additional cost – that seemed pretty fair value to me.
So all in all, I was quite happy with the way things worked out. Customer Service were reasonable enough, and £249 for 4 1/2 years good washing performance seems reasonable enough – likely cheaper than renting.
Interestingly the tech said he reckoned the newer machines tended to be more reliable..they are good, they have a reputation to uphold so will go the extra mile. Had a dishwasher not so long ago with a very rare fault (crack in the stainless steel tub) miele gave her 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} off a new one and it was over 5 years old
Dave
Thanks for posting this – useful info as I have the same machine which is 5 1/2 years old but due to children has probably done over 10 years service in terms of what Miele expect – wash cycles / hours in use.
It’s not missed a beat yet but it would be good to acquire a service manual for when the times comes if anyone had a link or a PDF they can send me?
Slightly disappointing that they did not repair it but obviously tried to and found another fault, I wonder if the motor failing in turn blew something on the PCB?
Shame it was only 4 years old too but I also guess Miele parts cost are high and this is a relatively cheap machine – mine was under £440 delivered
Just wanted to know for reference, did the engineer work for Miele direct and did he have the motor with him on the first visit?
Glad you got a good outcome anyway!
Sorry so late to reply, but for info, it was a Miele fella, was a while ago but think he had the motor with him. The replacement is still going strong, I’ve been using the Miele cleaner every few months for what it’s worth.
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