Bosch WAK28261GB/16 motor circuit error E21

Home Forums Public Support Forums Help And Support Washing Machine Help Forum Bosch WAK28261GB/16 motor circuit error E21

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #99957
    RachelBS
    Participant

    The story starts a couple of weeks ago….

    Over night one of our sockets RCDs tripped with the washing machine mid-cycle, I reset it and the machine appeared ready to carry on from where it left off except that it was convinced that the door was open when it was shut and locked. I tried turning it off and on again in various ways (control dial, mains) to no avail so used the manual release to open the door. The door was then unlocked but the machine behaved as though the door was open when it was closed, all the controls appeared to work normally but it would not start a cycle, just beeped as though the door was open. After a bit of research here and on other forums I checked all the connections to the door interlock, all were fine but the interlock seemed rather worn so bought a new one and replaced it. Made no difference.

    Next we called out an engineer who said it was probably the main PCB and not worth replacing and should get a new machine.
    As the machine is only 5 years old I was very reluctant to do this so took the circuit board out and found it had 2 obvious areas of damage. I sent it off to QER (as suggested in here, I think) and they promptly sent it back, fixed but advised the damage was likely caused by an external fault. Replaced the PCB and the machine no longer thinks the door is open (hurrah!) and seemed happy to start a cycle. I tried the spin/drain cycle, the drain pump happily pumped away but the drum did not move. After a minute or so the cycle time skipped from 12 to 10 then straight to 2 minutes, without the drum motor starting at all. It then sat clicking (from the timer/control board area) for several minutes before I turned it off. It then showed an error E21. More research found this is a motor circuit fault and given age of machine worth checking the brushes. I did this and they were certainly worn, one right down to the copper wire, the other almost as worn. Ordered new brushes, thinking this was bound to be the external fault that caused all the problems, replaced them (without removing the motor) but still no joy: Error E21, have reset the error but the motor still does not move on any washing cycle or when I tried to put the machine through a test cycle.
    So, removed the motor, checked that I had properly replaced the brushes (good contact etc) and had a look at the motor, it does have quite a lot of carbon from the brushes dusting all over the inside but no obvious damage. I removed the little motor PCB and carefully looked at that, which appears fine. Replaced everything and made sure all contacts well connected etc but still no joy. Shows E21.

    My question is really, what to do now? My husband would have bought a new machine the first day it stopped working, without any further investigation, so the level of “I told you so” and general smugness is getting unbearable. I feel it is terrible to be throwing away a machine that is only 5 years old so would much rather fix it but cannot justify spending much more unless I can pretty much guarantee it will work. I don’t have a multimeter but could probably borrow one, is it worth checking the connections to the motor? If so, any guidance as to how? Is it possible that there is another fault on the PCB that might have been overlooked given the two very obvious areas of damage that were fixed? The fact that the motor does not respond at all (totally silent) makes me suspicious the fault is electrical rather than mechanical but I am guessing!

    I would be very grateful for any help/guidance, if that is, give up and get a new machine so be it.

    Thanks in advance.

    #478637
    electrofix
    Moderator

    you need a multimeter to check the motor

    you ned to check for armature, field coil and tacho coil continuity

    Dave

    #478638
    andyjawa
    Participant

    well if the commutator segments are visually ok and I would be surprised if they were – scouring by the copper rope of the brushes as they finally wear down to almost zero – what has probably failed is the internal winding o/load / fuse. Do not bypass this as you risk a disaster as it went open circuit due to a nuked armature / commutator. The genuine brushes should be 00616505. Common pattern brushes are car121oq or 12bs08c. Of course it could still be the main pcb, doubt it would be the little pcb on the motor. Be careful not to chase the repair mounting as you are well aware the cost of parts are not cheap.

    #478639
    andyjawa
    Participant

    “Be careful not to chase the repair mounting as you are well aware the cost of parts are not cheap”. Amazing! Someone always comes round and distacts me when in full writing flow. Meant to say the obvious, beware of chasing this as the costs mount up, the motor is listed at £180.64 part 00145800, surprisingly a new preprogrammed power module is a mere £58.79 part number 12006156 which makes not a lot of sense as most of the older machines are over 200 quid. Check out Bosch`s website.

    #478640
    RachelBS
    Participant

    Thank you very much for your responses. I have borrowed a multimeter (digital with lots of various settings). There is a 7-pin connector to the motor so have tested across the pins on the simple circuit setting and on the lowest Ohms setting (200). Across pins 1 and 2 (or 6 and 7 depending on which way they go) there is a circuit and get a reading of around 240 so I guess this is the tachometer coil, pins 3 and 4 show no circuit/no reading, pins 5,6 and 7 show circuits in all combinations and readings of 6 to 13. I also tested across the ends of the two brushes and got a reading around 500 but don’t know if this is at all relevant.
    I did a quick search and seems that pins 3 and 4 likely serve the armature/brushes.
    I assume that the internal winding overload fuse is not something that can be replaced on its own? Therefore a new motor would be needed and probably time to give up?

    I hate being beaten by things but on the plus side my knowledge of the internal workings of washing machines has been significantly increased over the last 2 weeks.

    Thanks again.

    #478641
    electrofix
    Moderator

    right now put a meter probe on one of the brushes and with the other see which of the motor pins it connects to

    am betting its 3 or 4

    if yes thats bad

    Dave

    #478642
    andyjawa
    Participant

    “I assume that the internal winding overload fuse is not something that can be replaced on its own?” Correct.
    “Therefore a new motor would be needed and probably time to give up?” Sadly yes. Just make absolutely sure that the new brushes are in fact touching the commutator: each brush terminal ( with its wire removed ) to commutator via meter, if your meter has a buzzer mode use that setting if it buzzes you got it right.

    “I hate being beaten by things but on the plus side my knowledge of the internal workings of washing machines has been significantly increased over the last 2 weeks.”
    Thanks, but it remains a fact that that is a totally unconventional way to remain sane!

    #478643
    RachelBS
    Participant

    Thank you again for the responses.
    I have tried the multimeter on the brushes and yes, they connect to pin 3.
    I also checked each of them was in contact with the commutator as suggested and they are.

    #478644
    electrofix
    Moderator

    so that means the motor has gone.
    you said “3 and 4 show no circuit/no reading” so with the brushes connected to 3 it means the motor safety cut out is between the brushes and 4. This part cant be repalced so the motor is dead

    you either need to
    1 buy a new motor
    2 source a second hand one off Ebay or similar
    3 scrap the machine and buy new

    we also have a slight risk that the motor is not the only problem

    Dave

    #478645
    andyjawa
    Participant

    Yep! That sums it up.

Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.