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Re: Advice to hotpoint customers
andy_art_trigg wrote:I haven’t had a chance to read every single post on this thread but has anyone asked the question why Hotpoint have all of the sudden offered to repair any of their appliances under their five-year guarantee no matter how old? Why would they suddenly do this? Are they struggling for money or desperate for work for their engineers?
They want everybody to pay up front for the repairs now,this was one of the reasons cited for the fixed pricing.
You wouldnt give your credit card details for a repair if you didnt know exactly how much they were taking out of your account.Re: Advice to hotpoint customers
kiddo66 wrote:[They want everybody to pay up front for the repairs now,this was one of the reasons cited for the fixed pricing.
You wouldnt give your credit card details for a repair if you didnt know exactly how much they were taking out of your account.They are also a bit reluctant to turn out to a repair if you haven’t a card. I booked a call with them for a one of my customers who happens to be nearly blind (cheapest option as modules a had blown) Miss Hotpoint was rather demanding of a card; I advised her that the customer had a chequebook and cash but no card and that he was blind.
She asked me for my card!!!!!!! by this time I was loosing it big style so I politely asked her if she would like to put it in writing that Hotpoint now had a policy of discriminating against blind people, she had an engineer out that afternoon 😈 :rolls:Re: Advice to hotpoint customers
maltheviking wrote:
kiddo66 wrote:
She asked me for my card!!!!!!! by this time I was loosing it big style so I politely asked her if she would like to put it in writing that Hotpoint now had a policy of discriminating against blind people, she had an engineer out that afternoon 😈 :rolls:
Nice one.
I’m not sure anyone else’s seeing it the way I am. Either this is a genius move which is going to bring a lot more money and work to the manufacturer and take even more money and custom away from the independents. Or it’s a futile move, a desperate attempt to get a bit more money in.
It has to take some custom away from independents because now we have the credit crunch it offers customers the chance to get their washing machine repaired for around £100 instead of having to fork out around £300 for a new one. In normal times most would not think twice about dumping and replacing but in recession as we all know people are more likely to have a repair, even an expensive repair.
Therefore this is a bad thing for the independent trade. If it is successful it could be be copied by other manufacturers so we end up with all washing machines having such cover.
On the other hand if it turns out (as most people here appear to believe) to be a futile exercise with very little people taking it up then it would seem to be a desperate act for desperate times. At the very least it will be a good sales tool though.
My point is that any manufacturer could have done this at any time over the last 20 years. Why now? I can’t help thinking it hasn’t happened before now because it was a stupid idea but why is a stupid idea now desirable or necessary?
Re: Advice to hotpoint customers
andy art trigg wrote;
Therefore this is a bad thing for the independent trade. If it is successful it could be be copied by other manufacturers so we end up with all washing machines having such cover.
Exactly. This is what I wrote earlier. People seem to think that their customers aren’t going to go down that road. Dosen’t matter how loyal your customers are, money talks. If they see a cheaper option they potentially will go for it.
I suppose the longer we keep quiet about it the better. 😉
Re: Advice to hotpoint customers
andy_art_trigg wrote:
On the other hand if it turns out (as most people here appear to believe) to be a futile exercise with very little people taking it up
Even the very big people may not take it up 🙂
Steve
Re: Advice to hotpoint customers
I don’t really get what this offer means.
I’ve had to do a new motor, new bearings,and now heater element on a seven year old WM series all within a year.
That would have cost the customer £297 if they had gone to Hotpoint. What customer would keep forking out £99’s at that rate?
Mike.
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