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Re: Approved Electrical Connections
Specialist01269 wrote:the appliance is not fitted with it’s original moulded plug so Guarantee is void.
Are you sure? No mention of that in the installation instructions……..
Re: Approved Electrical Connections
Hi Martin: Sorry we were both posting at the same time, not my words mate. It’s just 1 of the excuses Hotpoint engineers roll out to avoid doing a repair.
Re: Approved Electrical Connections
All that needed to be done was put a extension socket on the end of the wire and a new plug top on the appliance lead and this customer would have got her warranty repair, why oh why squadman didnt do this on his visit we will never know, maybe he just wanted to cause the maximum inconvenience to his customer.
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http://www.kitchenkitsw.comRe: Approved Electrical Connections
I seriously doubt that was ever Squadies intention to be honest, maybe he just made an honest mistake or did’nt think the local Hotpoint Engineer would use it to wriggle out of doing a repair. Only he will know what happened & any of us taking a pop at him does’nt help.
Re: Approved Electrical Connections
I have promised not to rise to the bate and offer any further remarks of a nature likely to cause offence. Trying to stay on topic its not a case that I made a mistake but a calculated choice of if I wanted to be drawn into such a situation.
I should have provided a little more detail when I posted this, but I was more concerned about the legality of the connection method used by the twit who installed this appliance. As the customers where present when I removed this appliance from its housing it could be seen that the way in which the connection had been made it was all taped up in a disorganised way, frankly even the customers could see it looked like a bodge, they wanted me to confirm with them that as the appliance was only weeks old that this bodge up was in some way the cause of the breakdown. I suggested that I could not see that was the case but further investigation would be necessary, after some further dialogue with them I could see that there was going to be some milage in all of this and I suggested that it was not a job I was going to become involved in. (for obvious reasons !) , having extracted myself from the situation the next port of call was the manufacturers and as it turns out they walked away as well. Now, whatever the rights or wrong’s or how simple it would have been to do this and do that ( as suggested by wise men here ) it was not my problem and certainly I was not about to let it become a problem for me.
Re: Approved Electrical Connections
Hi Squadman: Maybe mistake was the wrong way of putting it, what I was trying to get across was that I did’nt think that in any were you trying to cause the customer any inconvenience. If I caused any offence to you in doing that, then I can only appologise & say that it was’nt intentional.
AndyRe: Approved Electrical Connections
Andy I can assure you that you have not caused me ay offence whatsoever ! we all write things in emails, texts and posts the trouble being with statements that now and again the reader gets the wrong end of the stick.
My cryptic references were not in anyway directed to you,Re: Approved Electrical Connections
So, here is a situation where all that is required is for someone to rewire the appliance’s mains lead directly to the fused outlet spur. (That may just involve fitting a complete new mains cable or just a in-line connector). Just to bring it up to spec prior to getting in the manufacturers to repair the fault under warranty. Then they are left with 3 choices.
1) Call in the manufacturer and get it fixed for free.
2) Pay for a local indie to fix it.
3) Go out and buy another machine.…or is there something I have missed?
Re: Approved Electrical Connections
Hi Squadman: No problems mate, understand what your saying.
AndyRe: Approved Electrical Connections
Exactly martin, i have always in my working life just tried to fix things as safely and correctly as i can, with the minimum of fuss for the customer.
Now that squadman has explained the sutuation more fully, if it was me on the job and on pulling the machine out and discovering the wiring bodge and the customer seeing the bodge i would have said to the customer “that is a bodge and dangerous, i will put that right and put the machine back so you can get it fixed under warranty” that way i would have made safe the connection, the customer would have the knowledge not to buy from that company again, and the customer would be pleased that they could call the manufacturer for the repair without fear of them declining to do so because of the wiring bodge!
Thats just me, 32 years of experience and just my way of doing things.
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http://www.kitchenkitsw.comRe: Approved Electrical Connections
All points taken onboard Chaps, I think that the way this customer is working that because its inside 28 days of purchase and as they cannot get the original seller to come back and notwithstanding the Manufacturer has done a runner too, the customers are looking into Section 74 of the Consumer Credit Act to get something done that way.
I always in every case try a do the right thing for my customers and having dealt in both service and retail since 1972 I dont have too many problems that are of my own making. Thanks to all contributors for their advise and solutions, All Have a Nice Restful Sunday Evening before it all starts again tomorrow 😉
Re: Approved Electrical Connections
If the original seller is still trading, then its their responsibility full stop.
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http://www.kitchenkitsw.comRe: Approved Electrical Connections
It appears that the customer cannot locate the seller hence the path with Section 74 CCA
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