Beko Fridge / Freezer fires

[madrat]

Re: Beko Fridge / Freezer fires

Well it is 10 days since first contact with BEKO and still not heard from them 👿 despite 2 further phone calls.

[abuchan43]

Re: Beko Fridge / Freezer fires

I had an engineer from Comet arrive last Thursday.
He changed the defrost timer and the case that it was in for one were the timer was mounted up the other way and the case had a grid in the bottom so that it can’t flood and short out the timer.
How the person who designed these fridge/freezers didn’t spot this design problem before beats me! A timer in a box with no drainage, open at the top and facing a possible source of water! It’s not rocket science is it!?

[madrat]

Re: Beko Fridge / Freezer fires

Well surprise surprise, after emailing BEKO today saying if I didn’t hear from them in 48 hours I would be placing the matter in the hands of my solicitor they finally get in touch! First by email to apologise and then calling to book an engineer for this Saturday. I have always liked BEKO products, they look good, work well,are very good value for money and spares are easy to obtain and quite cheep compared to some other makes but they have really let them selves down the way they have handled this. I agree with abuchan43, how on earth was the design for the timer housing passed in the first place??? All this trouble would have been avoided if a small drain hole had been drilled into the bottom of the housing. I don’t suppose BEKO will be the last to make a boob like this.

[madrat]

Re: Beko Fridge / Freezer fires

Well after all that ours didn’t need any modification :rolls:

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