Bosch Combi Oven (HBC86P753B)

[electrofix]

” Despite the original Bosch man doing all the checks with his handheld device”

I have not got one and I manage ok. sometimes you have to look beyond fault codes etc to come up with the answer. checking door switches is always part of my routine

Dave

[thrombel]

The Bosch engineer visited again yesterday – his 4th visit.
He replaced both door switches & it still doesn’t work…… He doesn’t know whats wrong with it & has pretty much written the microwave function of the microwave off.

He has replaced the following parts:
Magnatron (the original part was burnt out anyway – he showed me it)
Invertor
Control Module
PC board assembly – mains power
2 x door switches (both sides

I initially paid for the magnatron, invertor & call-out charge. Bosch will fully refund me for these 2 parts + the call-out.
They replaced the other parts free of charge.

I have contacted Bosch Customer Services to ask if they will do a concessional discount on a new combi oven. Also told them I expect a Bosch product to last more than 5 years…..

Overall I can’t complain about their repair service. They have gone out of their way to try & sort the problem. The engineer has spent in excess of 6 hours on this oven.
+ all those extra parts they fitted free of charge. Even if they did get it working again, they still wouldn’t have charged me for these additional parts.

[thrombel]

I meant the microwave function of the combi oven!

[electrofix]

its mad on the face of it he has replaced everything except the case

Dave

[thrombel]

Ha, Ha! Thats why they want the oven returned!!!

Bosch has offered me a decent goodwill gesture – a new combi oven at a heavily discounted price. + they will install it free of charge too, hard-wiring it into the electrics. This offer is only valid on the condition that they can have the old oven back. Fine with me. I’m happy with the offer.

[Author]

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