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I’ve already contacted Bosch with photos of the damage, pointing out they may want to consider the safety implications, and also suggesting a contribution to costs. Awaiting answers.
But regardless of what they say in response, under the circumstances of Covid-19, I can’t really complain if they take a while to say it. I’d hope that the decision makers are probably still working, even if working from home, so I’ll give them a couple of days.
Even if they thought there were safety implications, they would never tell you for fear of the repercussions. I suspect that they won’t actually entertain you until a BSH engineer has looked at the machine but given the current situation you never know. Hope you get it sorted
Indeed that might be the problem, that they’d want to inspect it. I’ve sent photos of the melted bits which are pretty clear, but I’d understand if they also wanted to see general condition of machine, to make sure it’s not too beat up and abused. I’m guessing though, even if they were to offer me a discounted repair by their own guy, it might still be cheaper for parts alone to do it myself?
I know there’s a chance I might break something else in the process but it really does look quite straightforwards, just reconnect the half dozen or so connectors, and push the module into place. The connectors all came off easily once I released their locking tabs, so I’m hoping they’ll go back on easily too and will make good contact. I dabble a bit in electronics as a hobby and have some switch cleaner/lubricant sprays, don’t know it’d be a good idea to use a squirt on these connectors?
A quick update on this.
I got a response back from Bosch. Not too concerned about any safety hazard, but highly sympathetic to my dilemma. A dishwasher not qualifying as ‘essential and so no engineer visit, and yet photographic evidence of the part required. Without going into too much detail, I have a new module in the post at a very reasonable cost!
Really, really impressed by Bosch, I think they’ve won themselves my future loyalty!
One further question arises… when originally installed the machine has had its mains plug chopped off and is hard-wired into a flex outlet, fed from a labelled switched & fused spur above the worktop. Electrically, I am fine with that. But I wonder if a 13A socket might be more convenient, for future access. I’d need to measure the gap to see if there’s room at the back to convert the flex outlet to a plug & socket but if there is, would it be worth the effort? Opinions welcomed.
electrically it makes no odds. There is a fuse present in both systems. The only agvantage of the 13a plug is the easy of connection and disconnection
But
had quite a few dishwashers where the plug became stuck to the sound deaening tar on the back, even had a few where the plug stuck and because of movement the plug got pulled out and stopped the unit workingDave
I’ll leave it as is, then. I think space is quite tight, and existing flex outlet is more compact.
My only criticism has been that when I said the switched/fused spur was ‘labelled’… it’s only labelled because I labelled it myself with a dymo printer. Original builders had left its purpose down to guesswork.
its not unusual for the switches not to be labelled as there is no neat way of doing it
with new kitchens is common to have a switch bank at one end of the room that are labeled in manufacture for each appliance
Dave
That’s definitely neater, but no fuses in that example… it presumably depends on the power cords’ 13A plugs being left intact?
you fit a fused spur box at the back of the dishwasher. I assume in your case you have 2 fuses in line. One above the work surface and another behind the dishwasher. If thats the case then you could repalce the switch above the worksurface to a labelled one
https://www.screwfix.com/p/crabtree-capital-20a-1-gang-dp-dishwasher-switch-white/4345j
Dave
In my case the spur faceplate has both switch and fuse. The flex outlet underneath is unfused, but I take your point, it could be fused if needed. Not very convenient if the fuse ever needs to be inspected, though?
There’s actually a fairly random and chaotic scattering of switched/fused spurs around the kitchen, for dishwasher, water softener, washing m/c & fridge. The others are terminated at unswitched socket outlets underneath which I quite like as a setup, but I’m guessing the dishwasher was made an exception owing to lack of clearance.
its also not uncommon to fit the sockets in an ajacent cupboard. not only does it mean you can access and check the fuse but it also means you dont have to cut the plug off the appliance. It also means the 13A fuse in the plug remains and you can unplug the unit allow safe working on the appliance. So manufacturers repair agents wont work on an appliance unless the plug can be accessed to totally isolate it
Dave
The module arrived yesterday and, unfortunately, it’s different from mine. Similar overall dimensions, but different electrical connections, maybe built for another wiring harness.
I remain impressed by Bosch, won’t hold this against them. They are still trying to work it out but in sympathy for the difficult circumstances we all are in, I have offered to lay it to rest until the crisis has eased. I’m happy for them to accept that offer, if they want.
Other half and I are even getting used to washing up manually. We managed to buy a drying rack from Amazon and have even worked out a strategy for establishing who’s turn it is. The strategy we have adopted is of course, that it is always my turn.
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