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Re: collecting your call out
Jackal wrote:
The real lesson, if you have a call out fee, take it up front before you call, genuine customers do mind, chancers like the one above will call you back when they carny get anyone else to fall for their scam.
Jackal
Regards
I think you meant to say, “don’t mind”, didn’t you?
First class honours don’t stop you making typographical errors when you get heated!
Mike.Re: collecting your call out
leavemetogetonwithit wrote:I don’t usually charge anything until the job is completed. You get a feeling about people who are going to be a problem from the moment you pick up the phone and by the time I’ve actually got to the job and met them I’m usually pretty sure what sort of customer I’m dealing with.
Charging up-front before even calling announces the fact that you mis-trust everybody.
I prefer to give people the benefit of the doubt.
Mind you, I can understand people who travel 20 miles to a job, spending ££’s on vehicle expenses as well as time in traffic jams… I guess it’s horses for courses.I couldn’t agree more Mike, we share the same business ethic. It is only right and proper to give all customers the benefit of the doubt. That after all is a two-way street as your customer has every right to doubt you. They pay when they see the results and everyone is happy. 😀
That’s perhaps why I’ve never had a KFC or a McDonalds because you have to pay up front.:wink:
Re: collecting your call out
When you do travel any distance especially to a new customer it;s imperative they know the scale and terms of charges beforehand.
Plus,is it built in,easily accessible,usually try to establish this pre call,”nothing is free in this world” is my response to reqests for free call outs etc.
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