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Re: Comet Service & Customer Aftercare
Chezza not quite correct. We can and do repair them with the icing over problem as we get paid by samsung even outside of there gtee period.
There maybe a reason why we walk away but making that statement is both unfair and a blanket opinion.
Re: Comet Service & Customer Aftercare
lerch wrote:Chezza not quite correct. We can and do repair them with the icing over problem as we get paid by samsung even outside of there gtee period.
There maybe a reason why we walk away but making that statement is both unfair and a blanket opinion.
3 in a week, only 1 actually had an icing issue ….Re: Comet Service & Customer Aftercare
Got to agree with Chezza, I’ve followed 7-8 Comet jobs for icing Samsungs. “We only fit the fuse kit” seems to be the common line. One customer told me The guy said he dosn’t do fridges as he was a pc engineer :hmm:
Re: Comet Service & Customer Aftercare
johnsdad wrote:Got to agree with Chezza, I’ve followed 7-8 Comet jobs for icing Samsungs. “We only fit the fuse kit” seems to be the common line. One customer told me The guy said he dosn’t do fridges as he was a pc engineer :hmm:
I am curious as to why they dont fit the fuse kits, and then refer the jobs if they aren’t sure .Or maybe I am not :rolls:
Re: Comet Service & Customer Aftercare
We ref. to fuse kit they have been taken on just to do the fuse kit and what they should be doing is then booking a further job for a engineer which is what happens at my service centre.
The reason being is we have about 80,000 to do and have taken on about 30,000 from currys as well.
Re: Comet Service & Customer Aftercare
Had a cracker last week…
Call to RS21 tripping mains, fridge heater down, sorted.
Checked mod done week previous by comet, in fairness it was fitted, albeit it was out of circuit, just fly lead from mod plugged back into itself 😯
Unbelievable and such an important mod to be fitted !!!!Greg
Got to laugh at you ‘inde’s slating Comet, we had 2 jobs come in last week where a ‘Premier’ local inde company had been out and charged an extortionate amount to advise the customer the appliance was good for scrap, and best get a new one through them. Luckily for the customer they then came to us for a second opinion, as the appliance was only 16months old we did the full repair for free, and it was repaired from call out to part fit within a week. The second was a fridge, the ‘inde’ advised the customer it was out of gas and as the gas is highly flammable it requires specialist equipment and would cost over £200 to repair, once again as the appliance was under 18months old we did it for free, and did it on our first call out. This happens daily, all around the country, but we dont feel the need to blow our own trumpets about it. Poor service it appears isn’t just reserved for the big boys, you little ones do it too 🙂
Re: Comet Service & Customer Aftercare
Good & bad is found everywhere. None of us are perfect. All any of us can do is our best.
Peace all.
Re: Comet Service & Customer Aftercare
What is it with engineers slagging off engineers and repair companies slagging off repair companies?
Sorry, I don’t get it. I don’t understand the point, at all.
As was said, none are perfect. Deal with it.
Plus, most of what’s discussed is utter hearsay with absolutely no evidence either way so it’s like children in the playground throwing insults at each other trying to prove who’s the biggest bully. Can we all please just grow up.
Someone wise once told me that, in business you are only as good as your worst employee. If it’s a single man/woman business then there’s not many places to run to with that, with a business that employs many there’s a bit of scope for not being all that great on many more occasions. But, you’ll win a few.
At any rate Bez you know just as I do that what the customer states that the engineer said doesn’t always tally with what actually happened or what was said. Customers often hear what they want to hear, not what you tell them.
Then they bleat to the retailer, TS, CAB or anyone else that will listen in order to try to get what they want.
Repairers meanwhile will often feed the customer a line when they really don’t want to do the job either through lack of product knowledge or uncertainty of the actual problem.
But I seriously doubt that this sort of behaviour is a daily occurrence or, even weekly. And, if it is, it speaks more to the quality of the product being sold than the capability of the repairers as I’d suspect that most of it was an unwillingness to repair and chance a recall on the poor products.
Poor service is a universal complaint when the customer doesn’t get what they want or even expect, not so many such complaints are actually justified when you actually dig into them.
K.
CometBez wrote: Luckily for the customer they then came to us for a second opinion, as the appliance was only 16months old we did the full repair for free
So is this Comets official policy ❓ if so i wish the staff in the Inverness branch were made aware of it, i’ve had two customers contact me recently with Zanussi machines bought in Comet, one had failed bearings & the other a failed PCB. The machines were both less than 18 months old.
Comet were invited to help on both occasions but no free repairs were offered 🙁 in fact the elderly customers with the PCB problem were basically told it was their own fault for ignoring the offers to buy an extended guarantee 😯 I only have their word on this of course but i think they are genuine enough people.
The best thing the likes of Kesa & DSG could do for all their customers is use their considerable clout to drive the manufacturers to improve the basic quality of the appliances they sell, thats what would make customers really happy.
But then theres more money in landing Chinese tat at the docks at £45 a unit with a bought out guarantee, punting it out for £179 & crossing ones fingers that it doesnt eat into the margin too much with failures or burning too many customers houses down :rolls:
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