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Re: Cowboys still riding the range
Hotpoint Brushes I find If you tell the customer that there is a fault on the motor wait a few seconds,They are thinking this sounds expensive,
Then just quote your normal charge for brushes,
They are pleased they are not having a new motor.
If somebody wonts to know what part is needed over the phone,
Dont tell them, Just say a small part on the motor and the cust,
If you tell them its the Brushs as soon as they get off the phone they will phone around for cheapest price for brushes and we will under cut you ,
its a nice job.Re: Cowboys still riding the range
Whoa there Trigger…..easy boy!!!
I think this thread is straying just a tad ‘off topic’? 😕
The dread of the little blue vans scouring the south of England has now turned into a “don’t tell ’em it’s the brushes John!”
Goodness me…. :rolls:
Re: Cowboys still riding the range
“Also, not for me to say but £38 for any brush change is selling yourself short, after you have deducted your overheads (about 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} usually) and cost of parts you are probably making £10 if your lucky. £38 plus parts at retail value is more realistic. Just my opinion.”
well id not agree with you a few months ago, but im sorry to say ill have to now, i had a good workload on everyday and had a good customer base, prided myself on good value for money and a job well done and could offer competative rates like these, and now god knows whats happening theres certainly something in the air my work load is variable and unstable and how many customers this week have tried to fix there own machine is beyond belief are they that skint! the other day spend 20 mins driving to a job to be greeted with a jolly face that he’d managed to fix it him self looking all happy and proud of himself, so i told him hes getting charged callout that wiped the smile of hisface as i advertise free callout and estimates only for a job that exsists.
yes selling myself short is how im beginning to feel, the wife the other day pointed out that machine in argos at just over 150 quid, they will soon be free on the back of a cornflakes packet.
Re: Cowboys still riding the range
Martin wrote:I’m hopeful that next month I may well be able to elaborate that statement. Meanwhile please be vigilant. 😉 😉 😉
It appears that Southampton Trading Standards are being very vigilant indeed and urge those that have been misappropriated by these cowboys to contact them directly. For your convenience here is the contact address: –
Rebecca Adams
Fair Trading Officer
Trading Standards Service
Southampton City Council
Civic Centre
Southampton
SO14 7LYRe: Cowboys still riding the range
Went to a customer today, an AEG machine. Customer had manufacturers service ( is that still ServiceForce?) out for a no motor action fault.
Quoted him £187+ and then billed him £60.00 for the call.
I went this morning and fitted gen brushes to an otherwise perfect FHP motor. :rolls:
Jim.
Re: Cowboys still riding the range
Did a Hotpoint WMA bearing change and noticed that the bearings have already been changed before (marks around outside edge of rear bearing recess where a drift has been used at an angle). I mentioned this to the customer who says the machine was sold to him as new by a certain trader in Bishopmill, Elgin. This is the first repair he has had done on the machine. :rolls:
Re: Cowboys still riding the range
sold to him as new by a certain trader in Bishopmill, Elgin. This is the first repair he has had done on the machine.
I had one similar the other day.The man of the house said it was the first repair ever done it. I questioned it as it had the later thicker door seal fitted. He wouldn’t have it!
So much so he called his wife at work who reminded him the machine was repaired 18 months ago. 😆The point being, don’t always believe the customer even if it does put down a competitor. I know its tempting!!!
Re: Cowboys still riding the range
You can’t rely on someone in that situation although it’s always possible they are right. I’ve also had people swear blind they’ve never had it repaired and I know I repaired it myself before.
Re: Cowboys still riding the range
Its exactly the same when they know you have repaired it,
“you only did it a few months ago” when all records show it was three or four years ago. :rolls:
Re: Cowboys still riding the range
I suppose this chap could be in cloud cuckoo land as he also showed me a photo of his nephew who plays for Arsenal and claimed to have another relative who is an associate director on the Harry Potter films :rolls: I would have thought he would remember having bearings done though as he reckoned he had changed them himself on an earlier Hotpoint.
Re: Cowboys still riding the range
I allways tell customers that complian about the labour charge that they aren’t paying for what i do, thier paying for what i know.
I know how to fix it and they dontRe: Cowboys still riding the range
Customers forgetting repairs eh 🙂
I had one last year who couldn’t remember his machine ever being repaired even though it was a wm51 with an old 95 style front plate and
tub on it. After replacing the tub complete with the correct type he remembered letting the machine go to a local shop for two weeks while they did a bearing change. Didn’t ask how much they charged but two weeks to change bearings and the labour charge would’ve been a lot 😉 .
Get off your horse and change them bearings, son.TC
Re: Cowboys still riding the range
More from the lads in blue vans today………
25 year old Bosch dishwasher I’ve fixed on and off over a number of years in the past. Last visit was in 1998 but meanwhile my sticker on the m/c had worn away and elderly customer resorted to Yellow Pages to try and find me in there instead? (I’m still in there by the way but haven’t got a half page one like these guys have..)
Unfortunately he called out this south coast firm as it advertised a local phone number (old trick) and thought it was me????:(
The young lad calls by in his blue van, drags the m/c out and sits behind it with a fancy looking ‘test meter’ (apparently?)….never removed any screws, panels or anything and after 10 minutes (most of which time was spent by him using his Bluetooth earpiece talking to ‘head office’.
He eventually declares that the pump is at fault and that it was OBSOLETE!!!!???? However….he could come back in 3 – 5 days time with a new dishwasher for only £189.99 plus his ‘callout fee’ of £59.99.
Customer pays the £59.99 and the guy leaves….
Customer feeling somewhat miffed and realising he’d called in the wrong firm spend a little more time in finding my last invoice from his filing system (1998)…He rings me and asks if a S210 drain pump is obsolete? I replied that pumps are readily available, I carry one on the van and queried why the hell he would want one anyway?..usually they just get blocked with something or other?
Today I removed a piece of glass jamming the impellor…All well and good, everyone’s a winner the customer the loser. The trouble is though that this firm get away with this scam 6 days a week every week. That rarely do I or other companies get wind of their dodgy dealings as more often than not, and certainly in this part of the world, customers readily afford the options offered by this bl**dy company. Virtually forced into into a situation where stumping up the money and getting them to take away the old m/c for a brand new heap of junk (most likely) is an easier option to take leaving little or no time for second thoughts.:(
Robbing, conniving, lying, devious barstewards they are…..:evil:
Re: Cowboys still riding the range
i have a blue van but it is signed up :rolls:
but i came across a imposter who is a trade member of this site on dwp benefits 😡 had an earful of slagging off to
Re: Cowboys still riding the range
Martin wrote:More from the lads in blue vans today………
25 year old Bosch dishwasher I’ve fixed on and off over a number of years in the past. Last visit was in 1998 but meanwhile my sticker on the m/c had worn away and elderly customer resorted to Yellow Pages to try and find me in there instead? (I’m still in there by the way but haven’t got a half page one like these guys have..)
Unfortunately he called out this south coast firm as it advertised a local phone number (old trick) and thought it was me????:(
The young lad calls by in his blue van, drags the m/c out and sits behind it with a fancy looking ‘test meter’ (apparently?)….never removed any screws, panels or anything and after 10 minutes (most of which time was spent by him using his Bluetooth earpiece talking to ‘head office’.
He eventually declares that the pump is at fault and that it was OBSOLETE!!!!???? However….he could come back in 3 – 5 days time with a new dishwasher for only £189.99 plus his ‘callout fee’ of £59.99.
Customer pays the £59.99 and the guy leaves….
Customer feeling somewhat miffed and realising he’d called in the wrong firm spend a little more time in finding my last invoice from his filing system (1998)…He rings me and asks if a S210 drain pump is obsolete? I replied that pumps are readily available, I carry one on the van and queried why the hell he would want one anyway?..usually they just get blocked with something or other?
Today I removed a piece of glass jamming the impellor…All well and good, everyone’s a winner the customer the loser. The trouble is though that this firm get away with this scam 6 days a week every week. That rarely do I or other companies get wind of their dodgy dealings as more often than not, and certainly in this part of the world, customers readily afford the options offered by this bl**dy company. Virtually forced into into a situation where stumping up the money and getting them to take away the old m/c for a brand new heap of junk (most likely) is an easier option to take leaving little or no time for second thoughts.:(
Robbing, conniving, lying, devious barstewards they are…..:evil:
hope the customer is writing a nice letter of recomendation for the guys in blue vans to : Rebecca Adams
Fair Trading Officer
Trading Standards Service
Southampton City Council
Civic Centre
Southampton
SO14 7LY
or Watchdog, im sure they must have a file on them !!
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