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Re: Customer Care
The public don’t want a better service. Anyone setting up a shed, but paying out much more in training, and better staff wages, so that they can give excellent advice and customer service is likely to just go bust. The public won’t pay for it in higher prices, at least not enough of them to support a shed. They’d just go there first, get the “free” advice, and then buy cheaper elsewhere. It makes me sad to say such things 🙁
Re: Customer Care
andy_art_trigg wrote:The public don’t want a better service. Anyone setting up a shed, but paying out much more in training, and better staff wages, so that they can give excellent advice and customer service is likely to just go bust. The public won’t pay for it in higher prices, at least not enough of them to support a shed. They’d just go there first, get the “free” advice, and then buy cheaper elsewhere. It makes me sad to say such things 🙁
This may sound stupid, but, actually, people do this, they come into Comet, get advice, then go and buy online, especially with TV’s at the moment…
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