DHL and Their Lifestyle Couriers Grrrrr?

[maltheviking]

Re: DHL and Their Lifestyle Couriers Grrrrr?

I take it you are not Rangers fan Ken? :rolls:

“retarded apes in Rangers tracksuits” definitly has ring to it 😆

[kwatt]

I’m not a football fan, period. 😉

K.

[laurenceuk]

Re: DHL and Their Lifestyle Couriers Grrrrr?

It seems we`re a rare breed indeed Ken. I can never understand why
50,000 people in need of excersise watch 22 men in need of wallet
reduction surgery. 😕

I too had a great delivery guy with DHL until a month ago when they
started this new post code thing to identify mainly residential areas and
put out the parcels with `lifestyle couriers` (were do they think up
these titles?):evil:

Laurence

[Martin]

Re: DHL and Their Lifestyle Couriers Grrrrr?

The full picture of DHL deliveries here in sunny north Hampshire has just emerged thanks to a chance encounter with one of their delivery men. 😉

Over many more than several years now I have had to fill out one of DHL’s ‘Pre-authorising Forms’ that allows DHL to leave a parcel without signature. Every year to 18 months they send me another form along to “up-date their records”. I did the last one 3 weeks ago.

Now it so happens, and we’ve had this mentioned before I know. That residential addresses as far as DHL are concerned differ from business park, local shops and industrial estate type deliveries. For residential addresses the ‘DHL HOME’ are the ones responsible. Now whilst DHL HOME operate from the same depot as all the other drivers, they are on a different ‘system’ run by some other ‘branch administrator’. And unless I inform DHL HOME that I wish my parcels to be left by the back door it will never happen! I need to fill in another form because after all these years I’ve been instructing the wrong department who never comes my way anyway? 😯

Also, according to the lady administrator back at DHL’s HOME depot, their drivers have their wages docked on every parcel that isn’t successfully delivered by them. It is in their interest to leave them but without that all important signature they have to return the next day and try again? Failing that they leave a card and the job is lost from their wage packet. 😥

To complicate it even more, each driver has a delivery sheet and those deliveries that are ‘flagged’ as being ‘pre-authorised drops’ are listed on the sheet. But no-one has told them back at the depot what the delivery reference code is? And as you know at least in our trade, without that all important code you may as well act as dumb as you look?

So there we have it, or in my case I very nearly didn’t today had it not for me being at home this lunchtime at the precise moment brain-dead Bill knocked on my front door with my parcel from Connect. 😈

Edited up-date: I’ve had another phone call from DHL in Basingstoke to say that all departments of DHL will in the very near future all use their ‘Hand-held Electronic Terminal system’ which will show where to leave the parcel should it be a ‘pre-authorised drop’….BUT……that pre-authorisation has to come from the SENDER and NOT the recipient…bugger!

The solution is to contact each of your suppliers to ensure deliveries are left without signature where possible? So unless CONNECT can play ball on this deliveries to my place will be very hit or miss?

Three steps forward….four steps back….. :rolls:

[squadman]

Re: DHL and Their Lifestyle Couriers Grrrrr?

As far as I know DHL are investing heavily in our Eastern European friends, The indiginous staff at DHL are far from happy but DHL seem not to care what anyone thinks.

Our DHL drop man is simply excellent, he is very very good at his job what one might describe as a professional. Of late he is ticked off with the types that DHL expect him to work with. When he is on holiday it takes three drivers and three vans to cover his area. Guess what ? they seldom ever complete the tasks, failed deliveries, missing items, can speak little or no english, unable to read mapping the list goes on.

Imagine taking a job in the outskirts of Moscow ! with 140 drops to do and speaking none of the language, interesting huh!

[Martin]

Re: DHL and Their Lifestyle Couriers Grrrrr?

I’VE CRACKED IT AT LAST!

Yes sir, I made sure on my last spares order to instruct the wholesaler to instruct the couriers to leave the goods in the rear porch. Hey presto! Today the DHL man came round the back and plonked the parcel in the porch as instructed (no signatured required). Result!

I asked the guy as he was going back to his van “how come you left the parcel this time?” And his reply was that it said so on his handheld terminal…Result indeed! 😀

So do make sure you instruct Connect, Masterpart or whoever to leave parcels in a safe spot and they will instruct DHL accordingly….fingers crossed?

[ANDYVIVO]

Re: DHL and Their Lifestyle Couriers Grrrrr?

Hi Martin,
We made the sensible choice to pull away from DHELL 😉
Regards Andy

[Martin]

Re: DHL and Their Lifestyle Couriers Grrrrr?

ANDYVIVO wrote:Hi Martin,
We made the sensible choice to pull away from DHELL 😉
Regards Andy

I must admit Andy that Masterpart by using City Link have got it sorted. Perhaps I’m just lucky (dunno?) but when I order stuff I request they leave goods ’round the back if out’. Masterpart print that in the ‘special instruction’ part of the address label and BINGO!…I get home and sure enough they’ve delivered it as requested.:D

It’s the way forward…… 8)

[leavemetogetonwithit]

Re: DHL and Their Lifestyle Couriers Grrrrr?

Never had a problem with City Link till now. In the past, Masterpart deliveries could be relied upon to arrive between 9.30 and 10.30am.

Waited in all day yesterday, no show. (Got caught up with some paperwork!) Rang 08700 twice – little help – gave me no. for local depot 70 miles away. They don’t answer the phone at all. Tracking on internet says “17.41 – Delivery point closed. Carded” Boll…. er, rubbish! I was here then and no-one came and no card was left.
It’s been “loaded onto a van” at 8am today according to website but I hold out little hope now.
Apparently they’ve recently merged with Target Express :rolls:

Think I’ll request all wholesalers to use Royal Mail from now on – at least I can get it from the sorting office half a mile away.
Mike.

[expertcat]

When i get parcels from a particular kitchen/bedroom retailers if its a 2 parecel delivery one will come via dhl driver the other turns up in the evening with their other courers from dhl?

[jag-12]

Re: DHL and Their Lifestyle Couriers Grrrrr?

Dont usually have problems with DHL as normal driver is first class and knows where to leave if no one in.
However last week expected a parcel but never arrived.Contacted sender who tracked it and it came us as carded no one at home.Except there was all day and def no card left.
Delivery arrived next day and I just happened to be there.Different driver as normal one on hols.Asked him why not been delivered the on time.He said he had to leave work early and didnt have trime to deliver it!!How come it was carded I asked.
“Oh we are told to show all deliveries we cant get to as carded then the sender cant claim for late delivery”
The truth comes out !!

[Author]

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