doors and water jets

[kwatt]

Re: doors and water jets

That’s all fine and please, I’m not having a pop at anyone other than Samsung’s policy on spare parts here but…

If only agents/employees can see this then it’s of little to no use to anyone else. This is Samsung’s policy and only they can address that.

If the distributors say things incorrectly, price incorrectly or don’t make the info available then, it’s down to Samsung to change that.

If the parts are overpriced through the appointed distribution channels then again, it’s up to Samsung to change that. Some of the part prices are just ludicrous.

All things considered this rolls back on Samsung and whenever I’m asked and, I get asked a lot on Samsung, my opinion of them is that they are pretty shambolic when it comes to parts and support outside their own little orbit, it’s slow, expensive and they obsolete stuff rather a lot quite early.

Then factor in the closed nature of service and that the machines are, in my opinion, somewhere around mediocre at best in terms of quality and performance and it’s hard to see any attraction to the brand much less anything to lead to a recommendation.

K.

[LothianDomestics]

Re: doors and water jets

kwatt wrote:
If the distributors say things incorrectly, price incorrectly or don’t make the info available then, it’s down to Samsung to change that.

Are you really suggesting Samsung should troll the net for every single part they sell checking the information is correct on third party sites?

I’m not seeing where Samsung are in any shape or form responsible for a single distributor saying a single part is obsolete when it is not. All I see here is a data entry error on the part of the distributor, there is absolutely nothing to indicate an issue on Samsung’s side or that they are aware of the incorrect information. The only way a manufacturer could be liable for this would be if they were passing the information using an API or similar but in that case, all the distributors should be showing it as obsolete and they are not.

kwatt wrote:and they obsolete stuff rather a lot quite early.

Not something I see at all and I deal with these machines daily, very very rare for me to find a part that is obsolete and no alternative available.

kwatt wrote:
Then factor in the closed nature of service and that the machines are, in my opinion, somewhere around mediocre at best in terms of quality and performance

I deal with these and other brands daily and I don’t beleive the quality is any less than any other comparable machine at the same price bracket.

[kwatt]

Re: doors and water jets

LothianDomestics wrote:Are you really suggesting Samsung should troll the net for every single part they sell checking the information is correct on third party sites?

Not at all.

But the restricted information and limited channels that are available for Samsung parts are completely and wholly under Samsung’s control therefore, they’re the only people that can do anything to remedy that situation.

K.

[LothianDomestics]

Re: doors and water jets

kwatt wrote:

LothianDomestics wrote:
Are you really suggesting Samsung should troll the net for every single part they sell checking the information is correct on third party sites?

Not at all.

But the restricted information and limited channels that are available for Samsung parts are completely and wholly under Samsung’s control therefore, they’re the only people that can do anything to remedy that situation.

K.

That’s not true at all. What you are doing is absolving the distributor from their own mistakes. The distributor is responsible for making sure the information the distributor provides is correct, not Samsung. Samsung are responsible for ensuring the information Samsung provides to the distributor is correct, not for following the entire chain to catch errors made by a third party further down the line.

[kwatt]

Re: doors and water jets

I wasn’t even talking about the distributor.

I was talking about the restrictive nature of Samsung in terms of information and supply.

That’s on Samsung, period.

K.

[LothianDomestics]

Re: doors and water jets

kwatt wrote:I wasn’t even talking about the distributor.

kwatt wrote:
If the distributors say things incorrectly, price incorrectly or don’t make the info available then, it’s down to Samsung to change that.

You were the one who brought Samsung in as being responsible for the distributor’s data provided. Like I said, if this mistake was across all distributors I could see the point, but not for a single part on a single distributor and none of the others. Nothing here points to a problem on Samsung’s side, this seems to be a distributor data entry issue and nothing else.

[kwatt]

Re: doors and water jets

They are.

But if distributors muck it up that’s on them and fair enough.

But Samsung get my goat in many ways and there’s no way for anyone to check outside of agents and employees that the info given by distributors is right, wrong or indifferent as Samsung restrict access to that heavily and, that prevents anyone outside Samsung’s little bubble from checking much anything at all.

So where people get incorrect info and Samsung restrict access to correct info, that’s on Samsung and nobody else.

K.

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