- This topic has 30 replies, 10 voices, and was last updated 22 years, 4 months ago by
.
-
Posts
-
Re: Electrolux group automatic washer/washer dryer configura
Thank you kind sir – that was the point I was trying to make at the start. We are a collective group of like minded souls trying to do a job of work for what could in the future be our customers (not the wps). The debate about who should give or not give out the information may be important to us, but it isn’t to Mrs Smith whos’ washer is not working. The post was placed because of a first time problem with this type of machine which obviously will lead to others in the group also needing help. An interesting further point is that the Electrolux group has benefitted from my purchase of the part but will not help me fit it.
Now Dave as moderator back to you – Can anyone help?Bonzaco,
You have the information already anyway, but did you not understand what was said? SF are playing politics here, they don’t have a problem with you as such, they do however have an issue with having 15{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} plus of their work swiped away from them. As I was trying to point out, you, I and customers simply get caught in the political crossfire that’s going on.
Can you blame them for taking the proverbial hump over it?
The work that you are no doubt carrying out for NESN or Electrue is the work that was taken off SF and they are only trying to protect their own interests.
The trick with taking on work IMHO is to ensure that you can get technical backup. I will very rarely touch an appliance that we are not agents for, even out of warranty, as it’s simply not worth the hassle anymore of trying to track down tech info, spares etc only to be told by the customer that the job is too expensive. Or you order up spares and wait weeks for them to arrive, meanwhile the customer gets fed up and replaces the appliance. This is one of the very reasons I was never happy with this work since I’ve done service at this level with that type of diverse product range and I know the pitfalls in it. Quite obviously others do not! You need some serious backup to service such a contract and that can only come directly from the manufacturer IMO in cases such as these.
The other point I was trying to make was that all the training that SF do has a cost attached, all the SF agent’s experience has a cost. What value do you place on that cost to those agents? How much is that experience worth?
But the most important question you should be asking in the case discussed is; who should be supplying *you* the poor sod that gets landed with these machines the training and knowledge to repair them?
Anyway, why do we need a moderator to step in, it’s only a nice litte chat we’re having?
As ever just an opinion.
K.
Re: Electrolux group automatic washer/washer dryer configura
One of our members needs help and I’m ashamed of those of you who can help and play politics with him.
Of course there are costs etc…everyone understands we all have costs!
But to f888 about like this when a member needs help is poor.
I can asure you no-one from this group gets turned away from my help when I have been asked, and never will.Sorry Bonz don’t know the answer to this one but E- mail me a mobile and I’ll have an engineer phone you to see if he can help.
Regards
Ted.
Re: Electrolux group automatic washer/washer dryer configura
I agree Ted and it is a poor state of affairs indeed.
However all I’m doing is pointing out that I can understand where the SF lads are coming from here and why they are reluctant to hand out the support requested. It’s not Bonzaco’s fault at all, in fact it’s really got nothing to do with him as I said, he’s only the poor sod left with the problem.
But that problem was created by the WP not providing the correct technical back-up to service the contract correctly, the point being that they should seek the remedy for Bonzaco’s problem and not SF IMHO.
K.
Re: Electrolux group automatic washer/washer dryer configura
ted wrote:One of our members needs help and I’m ashamed of those of you who can help and play politics with him.
Ted, I tend to agree with you, I don’t think anyone is denying that we should help Bonzaco here, I have already passed the information that is the very subject of this thread many times to people who are members of UKW and on the mailing list.
As you say though, it has got that member a little tied up in the politics here which should not have happened.
Anyway, problem solved, I have spoken to Bonzaco and I’m getting the relevent information off to him today.
Dave.
Re: Electrolux group automatic washer/washer dryer configura
Dave_Conway wrote:
ted wrote:
One of our members needs help and I’m ashamed of those of you who can help and play politics with him.Ted, I tend to agree with you, I don’t think anyone is denying that we should help Bonzaco here, I have already passed the information that is the very subject of this thread many times to people who are members of UKW and on the mailing list.
As you say though, it has got that member a little tied up in the politics here which should not have happened.
Anyway, problem solved, I have spoken to Bonzaco and I’m getting the relevent information off to him today.
Dave.
I’ve tried and it seems failed miserably to get my point across. I don’t ming helping anyone on an indivdual basis, what I am not in favour of is helping NESN. They have poached 15{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of our work and clearly should be in the position to offer the support. That is what they are paid for.
Yes there are politics involved here, but tell me why has poor old Bonza been forced down this route, where is his official technical back-up now he needs it? Why hasn’t he gone back to these people and told them where he stands and make them earn their rake off?
As Ken pointed out, where there is a call on a one to one basis; i.e. where it is a chargeable yet unusual product, we turn it down. We do not touch anything we are not agents for, we have been down that route and abandoned the idea: examples like Meile, Bosch and many other specialist products; it then looks to the customer that we are inexperienced on their appliance. Even makes we used to be agents for, we pass the work on.
The other point is, what was wrong wrong with the GDA manual? it is a clone of our S.F. one. It is what we rely upon and as fas as I could see, armed with that info. a solution was available. I’m a little intrigued what Dave has managed to produce that is better.
I’ve come to the conclusion I’m peeing against the wind.
Alex
Re: Electrolux group automatic washer/washer dryer configura
Alex wrote:I’ve tried and it seems failed miserably to get my point across.
No you haven’t, I totally agree with you, and I would assume most others here do as well.
This debate can go on and on, but, as you say it doesn’t help Bonzaco, and he shouldn’t be in this position in the first place, my “problem solved” note only meant in this instance to help Bonzaco get his repair sorted, not problem solved over the actual situation.
Alex wrote:The other point is, what was wrong wrong with the GDA manual?
I don’t know I haven’t seen it, if it is a photocopy of the original, then all I can offer is basically the same thing with a couple of additions I have made myself. 😉
Alex wrote:I’ve come to the conclusion I’m peeing against the wind.
See above.
Dave.
Re: Electrolux group automatic washer/washer dryer configura
Alex wrote:I’ve tried and it seems failed miserably to get my point across. I don’t ming helping anyone on an indivdual basis, what I am not in favour of is helping NESN. They have poached 15{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of our work and clearly should be in the position to offer the support. That is what they are paid for.
Quite, if they wish to swipe work on specialist products then they should be prepared to offer the support to their agents so that those agents don’t look like fools in the eyes of the customer. Remember, it’s *your* reputation that’s at stake as well in many instances!
Alex wrote:Even makes we used to be agents for, we pass the work on.
LOL, at least I’m not the only one with that attitude! I don’t even want to know about charge work to a large extent when that happens as sooner or later you’re bound to hit a run of problems that, as an agent, you simply would not have. It’s fine on the nice easy, simple appliances but when you start to get the likes of these almost PC like controlled and others that require specialist knowledge or tools or even the ones that are hard to get spares for unless you have a direct account then, IMHO, it’s more hassle than it’s worth more often than not.
Alex wrote:I’ve come to the conclusion I’m peeing against the wind.
Not at all, the point was made and I think everyone understood it, anyway it was/is an interesting conversation in any event. It’s good to see a conversation such as this which is intelligent and thought provoking as well as educational.
K.
Re: Electrolux group automatic washer/washer dryer configura
thanks for helping bonz and I am only concerned with that ……the politics of the main contractor supplying relevent info I am in total agreement with, and would point out that befor signing a contract to do work we all should make sure of what we are signing and how well qualified the Service support will be.
Its easy to be wise after the event and this thread has brouhgt to light a very interesting point.Who wants the hassle involved with supporting the work provider for free…….because their technical ability is ZERO.Perhaps they might up the call rate £5.00 for our help.
NOW THAT REALLY IS PISSING IN THE WIND..
regards
TEDRe: Electrolux group automatic washer/washer dryer configura
ted wrote:Perhaps they might up the call rate £5.00 for our help.
NOW THAT REALLY IS PISSING IN THE WIND..
LOL, how true that is sadly.
K.
Re: Electrolux group automatic washer/washer dryer configura
Gentlemen – To those of you that I have offended I apologise. Specially to Alex who I class as a good friend. I did not intend at the start of this to cause a heated political debate, I was just miffed that I was unable to understand the information I was given and it seemed nobody was going to help me with the problem. To be honest re-reading the Hotpoint publication has not helped further. The problem I have, is how to configure a new board after replacing a defective one. I am talking about the 16 digit code that has to be entered on a Delta3/Neat machine.
We all agree that the wps should supply the training/information but the reality is that most don’t and we have to work round it, certainly the smaller companies struggle and this is where the UKW is a lifeline to us and binds us together.
To all of you out there irrespective of your stance – Thank youYou didn’t offend anyone I don’t think Bonzaco, you just opened a can of worms that was bound to opened at some point.
It is a very interesting subject and, with appliances becoming more an more specialist in many ways, a very valid discussion IMO irrespective of the strength of feelings on it.
Frankly, I think it has been very well mannered and all involved have made their respective points without coming to blows, which is a credit to you guys and even if you don’t agree fully on the subject at least everyone is respecting everybody else’s position on it.
K.
Re: Electrolux group automatic washer/washer dryer configura
A number of years ago, at a Dasa AGM, I remember a member stating he would not help or encourage anyone in his area to join the trade association, he thought it was his right to be the only one in his county.
His was a long established family business and he wished to protect his area, to enable his dynasty to continue. I thought this was a terrible attitude, and pointed out my reasons for this.
Ted has the right attitude; we will all need help in some way. Sometimes it may be only to, buy the right meter, get a better deal for insurance or technical help on a strange machine. Ok I can understand some of you may have “lost a contract”, it will not be the last time this happens, nowadays it is getting more common place. But remember, how you gained your experience, when you started work. We all had to start somewhere, some of us had the benefit of formal training, with a quality company, some of us picked it up in other ways, but we all had help.
The next job you do, or contract in the offing may require some knowledge, or some background information, which I am sure we have all benefited from, at some time.
In my opinion this is what a trade association and / or these forums are about, sharing our knowledge, technical background and experiences, building trusts and friendships. One thing I am sure of, is that depriving the chance, of someone else who is asking for help to earn a crust, just because they are starting up, not part of any network, or are inexperienced, is not in the spirit, of what is trying to be achieved by trade association members and /or this group of forums
We all have different strengths; we have to pool our resources, so think about this formula, which is available to you all just now
Varied experience on virtually any appliance in the UK +
In Depth technical knowledge and fault finding capability +
One of the largest Contacts database in the trade +
Being part of a body of like minded people sharing business experience =Successful businesses, that will be informed, have the ability to move on and improve in quality.
😆 Be Happy
Re: Electrolux group automatic washer/washer dryer configura
bonzaco wrote:Gentlemen – To those of you that I have offended I apologise. Specially to Alex who I class as a good friend. I did not intend at the start of this to cause a heated political debate…..the Hopoint publication has not helped further…….
We all agree that the wps should supply the training/information but the reality is that most don’t and we have to work round it, certainly the smaller companies struggle and this is where the UKW is a lifeline to us and binds us together.
To all of you out there irrespective of your stance – Thank youNo hard feelings either way Bonz. No need to apologise, but thanks anyway. We are all in the same boat one way or another, it is the pirate ship that is causing the waves.
I must admit I was getting a bit passionate on this one, but there again it has highlighted an area of great concern. The debate was very good indeed and stimulated a lot of thought. We must do this again sometime.
I will buy you a drink at the next bunfight.
Take care
Alex
- You must be logged in to reply to this topic.