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Re: Fridge Freezer Cold Location
It means having to get it through to the end user that the fridge thermostat controls the whole appliance.
Therefore the temp of the evaporator will need to get back up to around + 4 deg C to re-initiate the stat to allow the compressor to kick in. If the room is 10 degrees or below, and you have an insulated fridge cabinet with the door closed, what chance does the poor thing have at getting to that + 4?
I used to say to customers, “this room is so cold, you would be better off opening the fridge door to warm the room up”
One I had on the phone yesterday:-
CUST. “My fridge freezer gone wrong, come down this morning, and all defrosted”
ME. “Is it in a cold room”?
CUST. “Oh no, it isn’t that cold out there”
ME. “I presume it is in a utility or garage then”
CUST. “In the utility, but the central heating boiler is out there, just a moment, you’d better have a word with my husband”
CUST. “What rubbish are tou trying to tell my wife? Yes it is in a utility, but the central heating boiler is out there as well. I’m a retired engineer you know, and you can’t try and sell me that old rubbish”
ME. “Does your boiler emit any heat from the cabinet”?
CUST. “Of course not, the heat goes to the radiators in the house”
So there we are trying to help, making efforts to assure the customer there is no fault, and once the ambient warms up, he will be up and running and all he could do was shout at me.
So I booked to old fool for the end of next week, than he may consider that we were right assuming there is a temperature rise before then.
Re: Fridge Freezer Cold Location
In the instruction book for smeg fab28 u js4,it states ambient working temperatures should be:s/n [subnormal]+10- +32:n [normal]+16-+32:s/t [subtropical]+18 – +38 t[tropical]+18 – +43 I new i had seen it somewhere I hope this help’s even though you can stick this info under a customer’s nose and we will still be wrong all the best Nige[I know this is for smeg but it does apply across the rest nigh on].
Re: Fridge Freezer Cold Location
Flyman wrote:Its that time of year again 🙁 Spent twenty minutes today trying to convince a customer that the freezer on her single stat/single compressor fridge freezer is defrosting because it is too cold in her garage. Does anyone have anything “offical” looking, from one of the major manufacturers perhaps, which can be used to back up an engineer when the customer is convinced he is lying to her 🙁 “I have never heard anything so ridiculous!” was repeated several times.
I have checked several customer manuals from different manufacturers and they all seem to put in a small note giving the operating range but do not explain why. 😕You say listen love, you called me; if you such an expert why are you wasting mine and your time 😈
Greg
Re: Fridge Freezer Cold Location
Interesting that the lowest temperature quoted in Bendaireboy’s Smeg figures is +10, not many garages recording that during the night this last week.
The system set up and compressors are different to ours when you go into warmer climates, with forced air cooling of the condensor a must.
KevinRe: Fridge Freezer Cold Location
BUYING A FRIDGE FREEZER
“Can you help me please?” – A Co Down listener asked On Your Behalf. “My freezer isn’t working! In fact it has never really worked properly. It keeps thawing and re-freezing the food in the freezer and the fridge isn’t keeping the contents cold enough.”The Background
“”It’s just a standard half-and-half fridge freezer. When I bought it the sales person did ask me if I was going to keep it in a garage or an outbuilding, but I said it would be in a kitchen.”
So when did things start to go wrong?
“Very soon after I got it home, I realised that the top part of it was really just a cupboard and the bottom half was frozen solid. So I rang the maker at the number I’d been given and the engineer came out. He said it needed gas in it! Very unusual for a new freezer. However it seemed to work after that.
“After a while though, I noticed that in the mornings that the fridge hadn’t been on during the night.”
The manufacturer’s engineer told her that the fridge is designed to operate within certain temperatures and he measured the temperature in our listener’s kitchen and said that it was below the temperature at which the fridge was designed to work.
He told our listener that what was happening was that during the night when the heat went off the kitchen cooled down, and the freezer was stopping operating and then when the kitchen warmed up again in the morning it started up again.
He said this was within the limits of temperature and the fridge freezer she had bought was designed to work in this country so it was her fault that her kitchen was too cold. Even though the house is double glazed and centrally heated.
The Advice
Should she accept it? Hazel Scott of the Belfast Consumer Advice Centre it was reasonable of the maker to say that the kitchen was too cold, because fridges and freezers are designed to work within specific temperature ranges.
So how do you choose the right appliance?
If your kitchen gets very cold choose a SN climate class model. These are designed to cope with rooms that get quite cold – around 10 degrees centigrade (that’s 50 degrees Fahrenheit ). The N class model is designed for use in a room no colder than 16 degrees centigradeOne or two controls – does it matter?
There are two main types of fridge freezers – with one thermostat control and with two controls. That should be simple, but it isn’t. The difference is always that obvious in the shop.What’s the difference?
The two control model makes it easier to set the correct temperature in the fridge and freezer compartments. And you can usually switch off one compartment which is useful for defrosting the freezer. Or perhaps you might want to switch off the fridge when you’re on holiday. And a one control fridge-freezer may be more difficult to set correctly.If the temperature of the room drops close to the temperature of the fridge, a one control model may cut out and stop cooling.
This may be what has been happening to our listener.
What questions should ask when buying?
Not all sales staff are trained to give best advice on what is available and what is suitable for different needs. And it is not up to the shop to tell you! So do your homework before you buy.http://www.bbc.co.uk/northernireland/oy … ezer.shtml
This may help. 🙂
Re: Fridge Freezer Cold Location
Flyman,
had ange and baz looking for these models..all papers shredded.what a waste. i have a feeling it was the ER range of fr/frz’s. model No: unknown now. but was a purge on those M/C’s aswell as the zanussi range to fit defrost heater kits at the time.
TELL..Re: Fridge Freezer Cold Location
I seem to remember that a low ambient tempreture kit is available for these situations, it quite simply is a resistor wired into the light so that the bulb glows slightly. This obviously warms up the fridge so the compressor runs more often. It may be easier to fit a kit and charge them rather than trying to educate. 😆
Re: Fridge Freezer Cold Location
just a note: a few manafactures are putting N,T S/T etc on rating plates now so no more anbiguity 😡
Re: Fridge Freezer Cold Location
Where customers can’t move appliance to warmer position I have wired a freezer stat set to 2 so that at least the freezer food will be kept at about -15c over night, only possible problem that fridge may get slightly too cold so keep high water content food (that may freeze) on top shelf. (thats where I should be!!!)
Colin
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