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In bowing to a greater knowledge I’d be interested in the opinion of the experts about Gorenje appliances.
As from March 1st they are offering a five year parts and labour guarantee and although I believe this to be a groundbreaking move that will attract buyers I’d be extremely interested in the views of members about the build quality of their appliances, availability and price of parts and the customer support services.
Regards,
Tim Foley
Re: Gorenje
Tim Foley wrote:… opinion of the experts about Gorenje appliances.
They’re alright 😕
Tim Foley wrote:…a five year parts and labour guarantee and although I believe this to be a groundbreaking move…
That’s also offered by Siemens and our very own ISE machine.
Tim Foley wrote:…build quality of their appliances…
Again, average 😕
As you can probably tell, I’m seriously underwelmed by the Gorenje products. They’re kinda average all round. I don’t know about the levels of customer service!
HTH
Re: Gorenje
Tim – We are Gorenje agents, but before we go any further I need to know which range you are looking at. All built in appliances are to have a 5 year parts and labour guarantee – the stand alone however have as standard a 2 year parts and labour guarantee, some in the range are covered by 5 year P&L. Regarding the durability, the cheap end are average machines at a reasonable price. (two years p&L) The middle to top end machines are good quality (with either 2/5 years dependent on model) Spares, whilst an issue earlier on, are generally easy to get hold of and regarding service we offer next day calls. The service network is all independent companies which works in your favour – ie We want your custom and work to keep it. So to help us out we need to know where you are located and which appliance model/range you are looking at. As my collegue GB states, if you are looking at a standalone washing machine the ISE is well worth a look.
Re: Gorenje
If your looking for a well built machine then I would look at the Siemens, Bosch or ISE.
Bosch only offer two years guarantee though, Gorenje are ok but i would rather put more money towards either of the ones above, they all have excellent after sales service also and in my opinion would last longer.Re: Gorenje
Thanks for the responses.
Bonzaco,
I am particularly interested in the Built-In range of appliances and it’s important I discover opinions from those in the front line before forming my own view from what I already know.
I’d never heard of ISE and must admit to some confusion here with In Sink Erators getting in on the appliances act.
What makes Independent Service Engineering Ltd as well built as their more established competitors at BSH if they are newkids on the block?
It’s difficult to judge appliances as by the incestuous nature of, so, is your “German machine” most likely to be made in Italy or Spain with a badge, other than that of who actually made it, on the front?
What part do Gorenje or ISE play in this game and how long have they been established?It does sound like I’m carrying out an appliance thesis but I’m not.
Many thanks for the replies
Tim
Re: Gorenje
IMO Gorenje are raising their game by borrowing ideas they hear from ISE.
At a meeting of UKW (Sept 2005) where we introduced the idea of seller service Gorenje soon followed with our idea. In February 2006 we introduced the 5 year P&L idea and Gorenje are now following suit. I view this as a compliment to ISE.
We at ISE may be new kids on the block as far as being a manufacturer goes but we have over 100 years of experience of repairing appliances between the 4 directors. Our ideas have gone into our brand, the fact that others want to follow suit and match us is excellent. We all win with better appliances, better service, better repair rates and healthy competion.
From experience, there is a service organisation behind all manufacturer sales. The inference being none are guaranteed to NOT fail.
As we grow we will become the best network within the UK, we are a long way from it at the moment having started our retail operation only in March this year. Our appliance is made in Turkey and is unique to us, specified by us and sold and serviced by us, the independents.Hope that helps
Kevin Heath
Re: Gorenje
Kevin,
Thanks for your response.I’m full of admiration for your introducing a product with a 5 year parts and labour guarantee and agree that it can only be good for the consumer if more manufacturers have similar faith in their appliances.
Hope I’m not being too intrusive with the following question, but when you say that your ideas have collectively gone into the brand what type of input have you had? Have your experiences as service engineers allowed you to advise on how the appliances are built?
Tim
Re: Gorenje
Kev will have gone to bed by now…….
There are probably 700 trade members of this site – some are more active than others. The ISE machine idea had input from anyone who chose to stick his head above the parapet (Muggins here did). Within a very short period of time, a specification evolved. Huge drum bearings. Heavy duty door seal. Easy front access. Quality drive motor. All sorts really. We didn’t advise on the machine, we went out with a specification and found a maker prepared to do our bidding. Surprisingly, the great majority of our specification list was taken on board and we now have a unique product which we’re rather chuffed with…….
Go on, buy one – you’ll join what is at the moment a rather exclusive club 😀
Quite seriously, 18 months work went into it – there were times when we thought it couldn’t be done and now we have our (first) baby!
Regards,
Penguin45.Re: Gorenje
Quite right Mr P I was in bed.
Our experiences of service engineers has allowed us insight into the reality of appliances, not just the marketing of them.
The consumer messages are often “wishful” in my opinion, the complexity of some appliances is staggering from an engineering point of view.
Yes we had quite an imput into the spec of the appliance, we have had to compromise in areas where “mass” production techniques outweigh our trading record.
All in all we are very proud of our appliance and confident we can offer a good appliance along with the support that meets the customers expectations, now thats a novelty these days….customer care.Kevin
Re: Gorenje
:Sniff:
I’m filling up here! 😥 It’s beautiful!
Imagine a bunch of hairy-arsed engineers, actually having enough power to manufacter their own machine. Imagine having an appliance that has been designed by the people that know how appliances work, and break!
:Sniff:
I’ve got another one going out this afternoon 😀 As soon as the customer heard that we are the people that service it, he nearly bit my hand off :tup:
Re: Gorenje
I’m certain now that hairy ***ed input from those in the know will ensure that the product will be a huge success and I will do my own bit to pass on the word. Do ISE manufacture a full range of freestanding and built-in appliances and is there a website where people can learn more about specs etc?
Getting back to Gorenje though, is the built in range considered middle to top end and which of the other manufacturers of their ilk, (and price range), would be considered as good or perhaps better.
Another interesting question here is, how is an appliance’s value measured and who makes the decision on the market placement of a product?
Surely it would be in the interests of all manufacturers to state their appliances are top end but I’d be interested to learn who actually titles their status in the market, you guys, (Let’s face it, this would carry more credit with the consumer), or the promoters and manufacturers?Tim
Re: Gorenje
Tim – I think you could take the following on board as you further consider your buying options. Most of us independents will support the great idea of the ISE machine but as you stated earlier you are in the market for a ‘built in appliance’ Unfortunately, at this time ISE are only offering free standing.
Moving on then, perhaps what you might consider, is how long the manufacturer is prepared to shoulder the cost of a repair (at their expense) on their product. If you (as a manufacturer) have faith in the quality of the product, then you can take the risk of an extended manufacturers warranty and factor it into the price. If on the other hand you have concerns about the products longevity, you get the customer (at their expense) to take out a service contract with an insurer. The advantage to the former, is that the manufacturer controls the companies that repair the product and if you have a problem you can beat the manufacturer over the head. With the latter you get who the insurance company sends (no disrespect here guys – I know all UKW members are ace)
Certainly, with both the ISE & Gorenje products, before we were allowed to sell the range we had to attend a training course.What I would say at this point is that irrespective of what product you finally decide on, buy it from an Independent. You may have to pay a few quid more but in the long run they will look after you and your product far better than the High St box shifters. Enjoy choosing your appliance and keep watching this website.
Re: Gorenje
kiddo66 wrote:see what i mean totally unbiassed 😕 😕 😕
Thats what you get from an ‘independant’, totally unbiased opinions from people who have their own livelihood to look after, who in most cases have many years experience (37 in my case) and are not forced to bow down to the ‘big boys’ . 😛
Are you a member of the general public kiddo66, or have you a particular axe to grind. 😕
Re: Gorenje
kiddo66 wrote:see what i mean totally unbiassed 😕 😕 😕
No, I don’t see what you mean as you’ve offered absolutely no explanation, evidence or substance to support your inane and vague comment. You also added nothing of value to the thread or helped in any way whatsoever so I’d ask that you refrain from glib remarks as above. Unless there’s a point to what you have to say then please say nothing.
Newsgroup type comment will not be tolerated on UK Whitegoods.
Any more and I will simply remove any such comment without consultation.
K.
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