heating element resistance values

[yurtesen]

Re: heating element resistance values

Hi kwatt,

I wouldnt mind if item looked different or even different size/color etc. as long as it is compatible with same machine models but that is not the case here. I ordered a 2050w 235mm element and got a 2400w 270mm element. If you check the web site you can see that they are two completely different products and they dont even fit to same model machines, and they have different price and different product entries in ukwhitegoods shop:

This is what I ordered:
https://shop.ukwhitegoods.co.uk/htr63-w … er-element
This is what I got:
https://shop.ukwhitegoods.co.uk/4819259 … er-element

You wouldn’t even need to look inside the package to figure it out because it says 481925928804 on the sticker and it is exactly what it is! 2400w and 270mm heating element 🙂 I just dont get why somebody would write HTR63 on it which is a different product.

I ordered a product which is £13.00 and received a product which is £26.40 this makes no sense to me unless it was a mistake?

Thanks,
Evren

[kwatt]

Re: heating element resistance values

Dave’s on the case with it and it does look as if there’s been an error but, he’s checking it.

K.

[yurtesen]

Re: heating element resistance values

Hi kwatt,

Dave said he is on it and he will ship the correct element. I think there has been a human error.

Although Dave did not ask me to send the old element back, I am sending the wrong element back simply because I appreciate the work you guys do so much 🙂

Thanks,
Evren

[kwatt]

Re: heating element resistance values

Thanks Evren, there was no need to do that as I believe it was a labelling error far as I can understand it.

K.

[yurtesen]

Re: heating element resistance values

@kwatt I received a replacement from Dave. It is exactly the same 481925928804 element which I sent back. I don’t know what to do now….

In addition the 481925928804 element is now missing from uk whitegoods store, there is only htr63 there now…

I can’t wrap my head around why Dave sen’t the same element when I clearly mentioned that was what I was not suppose to receive…

Thanks,

[kwatt]

Re: heating element resistance values

Best asking Dave Evren, I know he looked into it for you a fair bit but it’s probably been changed, they do it all the time and drives everyone nuts. 🙁

K.

[yurtesen]

Re: heating element resistance values

In addition the ticketing system which is in the store does not function at all. I tried to use the contact form and well the site sent me a response, and I will wait for Dave’s answer. I am too tired to think about it now.

If I search the part online I find that HTR63 shares whirlpool part number 481925928801 but NOT 481925928804. In either case if you can’t guarantee the length of the element you are sending, you shouldn’t put it on your web site at least.

Thanks

[kwatt]

Re: heating element resistance values

Support and tickets is working fine, no issues known.

The problem is Evren, they change parts all the time as I said before and it is very hard to keep information bang up to date on thousands upon thousands of lines when you don’t get any notification whatsoever most of the time. It’s only major changes that you *might* get a heads up for.

All parts should be correctly identified using make, model, prod code/serial leading to a part number and that should be correct and suitable, even if altered. Do it any other way and there is significant probability of error.

K.

[yurtesen]

Re: heating element resistance values

@kwatt I don’t know what is wrong with tickets. I tried with 2 different browsers. If I try to go to ‘create new ticket’ and enter some texts and click ‘save’ I get ‘Wrong request data’ error.

If I go to an existing ticket and click ‘click here to reply this ticket’ and write something then click ‘send’ page refreshes and the text is lost.

If I use the ‘contact us’ form the ticket is created automatically after a while and I am able to respond using e-mail to update the ticket.

I am not sure if there may be something in my account settings which may be confusing the system. I wonder if the site admin can try it from my account?

At this point I don’t really mind that much long as I receive the part I ordered. Of course if I knew that I would receive the same part I sent again, I would have waited little longer and sent them back together 🙂

Thanks,
Evren

[kwatt]

Re: heating element resistance values

Works fine here. 😕

You can just use email though, same thing really.

No idea on the part, Dave’s been trying to figure that out but, a part number is a part number. If we order up that part number then they will all be the same barring any alterations and, if they’ve one’s been altered, they’re all altered.

For the machine a heater is being fitted to the element fitting is the important factor, it has to have the same fitting at the tub and enough length to reach the clamp or whatever on the machine/s it’s intended for but beyond that almost anything can be changed.

This is one of the reasons that part numbers are used, the part can alter but the part number will often stay the same. Equally, the part number can also alter with changes on some.

And, why we tell people all the time not to use dimensions and images alone to identify most parts. You cannot trust that information on every occasion as it can alter without notice.

K.

[yurtesen]

Re: heating element resistance values

Anyway, today I received another element from Dave and well this time it is right size etc. but it has a big hole for the temperature sensor. The number on the element is 461973080571. I ordered a part with number HTR63 but received an item with another part number “again”.

It is much closer to what I ordered, but the element is still for different machine models than HTR63. I would like to hear how you guys think that an element with hole for a sensor can replace an element without a hole. This is beyond normal variances in parts. Maybe if the sensor was in place, it could fit and ok sensor would be unused, but there is just a hole…

I can send the parts back to you but I am done with this. You have a major problem with your part numbers. This is just becoming annoying only. I regularly order parts for all sorts of machines and this is the first time I have this kind of problem.

Thanks,
Evren

[kwatt]

Re: heating element resistance values

I do understand the frustration Evren but you’re not actually using part numbers the way that they are intended to be used.

What is happening here is using dimensions and “looks like” which is in large part not the way spare parts identification works at all.

As I said, make>model>part number is the only way to be sure. Anything else and you introduce a huge margin of error in a great many parts if not most.

I had a look back in this thread and, there’s no make mentioned I can find, no model number so it’s all a bit of a wing and prayer that the part ordered will be suitable and, of the models those heaters are rated to fit, they’ll be fine. So, not a problem with the part numbers at all I shouldn’t think.

It is however a problem for trying to fit those to whatever your’e fitting it to.

K.

[Martin]

Re: heating element resistance values

Evren, the Elektro Helios element has no UK equivalent. It may look to us as remarkably like the old Hoover but sadly it is not. I’m curious as to why you didn’t buy the Finnish supplied spare part? You even gave us the link to it. It is shorter than the old Hoover one we are familiar with, has 5 terminals (though I appreciate only 3 are used) and most important of all it has the all important rubber ‘shoulder’ designed for external compression against the plastic tub.

The elements featured throughout this thread show a compression gromment designed for internal compression only. That type will NOT fit …!

If it doesn’t look like this then don’t fit it…..

[yurtesen]

Re: heating element resistance values

@kwatt, I would agree with you about photos argument if I received element HTR63 and it didn’t fit. But I received some other elements with different part numbers. Come on, I am not that naive 🙂 I look at the part numbers and they are different and they are for different machines than HTR63. I can still read! Let me tell you this, forget about my machine and photos, just assume I simply ordered HTR63. Do you think I received HTR63 or equivalent? (I can’t see how anybody can claim that parts would be equivalent when their part numbers clearly designate them for other machine models)

@martin, Yes there is an element in ukwhitegoods store which looks exactly the same way and it is correct length, which is HTR63. I ordered HTR63 which is 235mm long and 2050watt.
https://shop.ukwhitegoods.co.uk/htr63-w … er-element

But first I received 481925928804 which is 270mm long and 2400w but the base is the same (actually made by the same company called CEBI apparently, I attached a photo).Then I received another 481925928804 and then received 461973080571 which is correct length and wattage but well way different base! Which are both for different model washers than HTR63.

You are right, I could have bought from the Finnish supplier. But I had 3 reasons:

1- Ukwhitegoods was much cheaper (about 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} cheaper for belt+heater)

2- HTR63 was same length and looked similar, plus so cheap that I could take the risk that it doesn’t fit. If it didn’t fit, then I would have gladly went to the Finnish supplier and bought the item and I would not blame anybody for this. BUT I did NOT receive HTR63. That is the problem.

3- Although I found htr63 and the belt I was looking for little cheaper at some other shops, I wanted to support ukwhitegoods and that was why I chose to buy from ukwhitegoods.

@kwatt & @martin – I am not disputing that the photo of the item played a role in my purchase. But as I mentioned, I already accepted that risk and was not going to blame anybody if it didnt fit. I could even accept the result if I received an element which does not look like HTR63 but designated to be used for same models. The problem is that I received other elements 1- was not HTR63, 2- was not for the same models as HTR63 was for 3- had totally different part numbers (and even 481925928804 was a totally different product in ukwhitegoods store with twice the cost than HTR63)

In either case, Dave told me that if I sent the elements back, he can guarantee that I can get a refund. Ironically HTR63 is same price as me paying to post office for sending back 🙂 I told Dave that I will send the elements back but he can keep the money and he should use it to order HTR63 to himself directly instead. 🙂

I am not really mad because I received wrong element. I am unhappy because nobody seems to know how to fix this problem so it wont happen in future again. At least Dave did not dispute that I received wrong items which was nice of him.

Thanks,
Evren

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