Help needed from an ex-pat appliance!!!!

[teambwr47]

Hello all and hopefully some of you can help with advice.

We have recently emigrated from the UK to NZ and took our Whirlpool American side by side fridge freezer with us.

The model is a S25DRSS33-A/G and the numbers on the service plate inside the fridge are-
8586 168 15010
11 0436 034372

When we left the UK the unit was working perfectly and did so here in NZ for a number of weeks but then all of a sudden the audible beeping alarm went off for the freezer (temp loss).

The temp display went to flashing — on the freezer side and the freezer lost temp until everything was virtually defrosted before then refreezing seemingly to the full -19c.

This has got worse and worse with the alarm going off sometimes 10 times in a row despite pressing the OK button to silence it. The audible alarm has got to driving me loopy at night time as we sleep on the ground floor here not far from the kitchen and the thing wakes me up on a regular basis. The freezer is now not holding any sort of low temp and the fridge is also now much warmer than it should be.

I’ve placed a temp gauge in the fridge of late and seen up to 12c which is obviously not good food wise and we’ve binned all the food from both sides. The digital display on the front of the unit is happily showing that when not on — that the freezer is at -19c when its obviously not anywhere near this temp. At all times the fridge side display is on 2c while inside i know its between a min lately of 6C and a max of 12C??

So…I’ve removed the inside metal rear panel in the freezer and there is no ice build up.

I can see that the fan at the rear of the freezer is turning when the door switches are pushed in….plus the air is being pushed through the tube to the fridge.

I’ve tried turning the unit off at the wall and this sometimes encourages the freezer to go to a very low temp but within no time at all it will then heat up again which must obviously also heat the fridge.

I’m fairly sure that the compressor is not being run enough although it does sometimes seem to kick start at which point the freezer will suddenly freeze hard. Most of the the time lately the freezer hardly seems to much above 0C as the food that was inside was often dripping wet.

I’ve read the whole of the other thread on Whirlpool and not sure i have the same problem but if those that know more than me think i have i guess i need to know does it sound like a board replacement or some other part?

Being here in NZ makes things more awkward as the model we have is not sold here and while we’ve had a guy out who does work on whirlpool he seemed a bit lost by the problem and has gone away to think about it.

I think our unit is about 3 years old and i’m more than a bit p*s*ed that such an expensive item seems to have such a short life expectancy going on what i’ve read in other parts of this forum.

Any help at all in solving this problem would be great even if its to give our helpful appliance guy a head start on the problems.

[teambwr47]

Re: Help needed from an ex-pat appliance!!!!

48 views and not a reply…………eekkkk

Please advise someone, if you can, as the appliance people here who do whirlpool work as part of Fisher and Paykel (they are the NZ whirlpool agents) can’t even locate the part number of the bits we may need replacing.

Can someone at least suggest something……

Do we need a new board(s) and if so do my numbers as above mean both boards or a rear one?

Bit more info……

Yesterday i turned the unit off and left it off for 12 hours. We moved it around a bit to put it back into its place and low and behold it then started to work. Went down to the full -19c on freezer side and hit 1.8c on the fridge side. It continued to stay at these temps for the next 12 hours before then setting off the audible alarm AGAIN and then gradually increased in temp on both sides to the point where the fridge is at 12C 😡 🙁

So i know it can function normally but it then fails……

[kwatt]

Re: Help needed from an ex-pat appliance!!!!

You won’t be able to get spares over there, it’s not an NZ model so most probably it won’t be recognised on any of the discs there. It’s a whole other territory and there can be big differences, I would think that the Whirlpool machines over there are from the US or Mexico, in the UK/EU they are mainly from Italy now.

As to replies, depends who sees it when and if they have time to answer. 😉

I’m not entirely sure it is a board problem as it’s a bit of an odd one and I’m not familiar enough with them to give a definitive answer on the problem. It could be a control problem though and, on the face of it, that is what it points toward.

K.

[teambwr47]

Re: Help needed from an ex-pat appliance!!!!

It would appear that the S25 was never sold here but an S26 is sold in Australia and that model looks visually identical to the S25 looking at some pictures. There are side by side Whirlpool fridge freezers sold here and i assumed some of the parts would be the same. You are right in that the search that the appliance people are doing does not bring up the S25 parts.

While i understand its going to be a problem getting parts i don’t think impossible to get the unit sorted even if i need to import the bits from the UK its just identifying the problem.

To add to the above the unit has gone through exactly the same scenario over the last 24hrs…….

Warmed up both freezer and fridge yesterday as mentioned above to 12C on fridge side before then starting to cool and carrying that on all night to the point where when we woke up this morning both were at the correct temps…. -19C and 1.8C.

The unit worked all morning until once again setting off the alarm and is now warming again.

I noticed mid morning that the unit was making a clicking noise at the rear something like the sound of a relay. The sound was a regular clicking and lasted for a few minutes. It was about 1 hour later that the temp alarm for the freezer went off and then the unit started to warm slowly. The relay like noise was coming from the lower freezer side of the rear of the unit.

The problem has slightly changed since we moved the unit a few days ago to one that seems like its confused as what to do.

What i mean by this is it now cools properly then maybe gets a sense its needs to auto defrost or something so warms gradually before then deciding it wants to cool again…..if you get what i mean?

Is there a relay that could fail?

Is there a frost sensor that could be faulty instigating a warm of the whole unit to attempt a false defrost?

Seems weird that the unit is obviously able to function normally for periods before deciding to warm up.

[teambwr47]

Re: Help needed from an ex-pat appliance!!!!

Can the moderators who moved my post here possibly move this post back to the main fridge/freezer problem section please……..

The unit is not a OZ/NZ model so the chances of someone here in the OZ section being able to come up with an answer is minimal compared to the main section but if someone here does know then great.

The unit with the problem is a UK model bought in the UK so surely my answer is more likely to be resolved with the UK biased section of the forum……cheers

[kwatt]

Re: Help needed from an ex-pat appliance!!!!

teambwr47 wrote:I noticed mid morning that the unit was making a clicking noise at the rear something like the sound of a relay. The sound was a regular clicking and lasted for a few minutes. It was about 1 hour later that the temp alarm for the freezer went off and then the unit started to warm slowly. The relay like noise was coming from the lower freezer side of the rear of the unit.

Boards. 😕

K.

[teambwr47]

Re: Help needed from an ex-pat appliance!!!!

So if its a board that could be the problem do the numbers suggest this unit would require both or just the rear one…….

Just to clarify my numbers are-

The model is a S25DRSS33-A/G

The numbers on the service plate inside the fridge are-
8586 168 15010
11 0436 034372

Looking at the site shop i can see boards to fit other S25D models but our model ending 33 is not in the fitment list?

[kwatt]

Ah, that’s a Johnmac11 question… 😉

K.

[johnmac11]

Re: Help needed from an ex-pat appliance!!!!

I would get the local agent in to sort this out as it is most probably the back board but it could be both back and front boards. It would be an expensive mistake to buy these and find out that the old ones are ok. Cost of both boards is approx £320!!!
If the guys that repair whirlpool appliances over there call they should be able to get these parts and have access to test equipment that will diagnose the fault for them.

back board is 481221778217
Front board is 481245228774

HTH

John

[admin]

Re: Help needed from an ex-pat appliance!!!!

Hi

Just a question for john on this..Does the defrost system work the same way as the samsun where if the sensor doesnt reach + ? then it wont restart and show an error ?

Therefor could it be a defrost problem ?

Bryan

[bigsmokepiker]

Re: Help needed from an ex-pat appliance!!!!

Punching in The product code 858616815010 on my Whirlpool Service disk (Australia) comes up Blank
Same For The part numbers
The local S26 model you refer to Has Different part Numbers for The PCBs

[teambwr47]

Re: Help needed from an ex-pat appliance!!!!

bigsmokepiker wrote:Punching in The product code 858616815010 on my Whirlpool Service disk (Australia) comes up Blank
Same For The part numbers
The local S26 model you refer to Has Different part Numbers for The PCBs

Would you happen to know the part numbers for the S26 unit thats sold in OZ i think?

The guys here tried to search on the numbers provided above for our unit but said they found a part but it had a different last digit, otherwise it was the same.

The S26 visually looks very similar if not the same as the S25 and i wondered if the parts were the same and therefore i could source the needed part in this part of the world.

[teambwr47]

Re: Help needed from an ex-pat appliance!!!!

The company I’m using in the Auckland area is Saxon and i’ve just emailed them the links to this site and thread as an attempt to get this resolved.

Saxon have been very helpful but are struggling to date to sort the matter out…. hopefully some help here will see our unit working again.

When the temp is 28c outside and you’ve no fridge or freezer is does not make her who knows best very happy. :rolls:

[bigsmokepiker]

Re: Help needed from an ex-pat appliance!!!!

OK S26 3 Versions
Model S26S5DF Version 858618153010
Model S26W3DF Version 858618153002
Model s26w3df Version 858618153000
Use same PCBS
Rear PCB Power
Part # 481221778171 supercedes to
Part# 481221778203 then to supercedes To
Part# 481221778215

Front pcb
Part # 481221728001 supercedes to
Part# 4812227128003

[Yukfoo]

Re: Help needed from an ex-pat appliance!!!!

Hi Everyone.

I have a whirlpool s26w3df model 858618153000 and it has started to make a clicking noise constantly. It does it when we dispense water as well as when the fridge is just running by itself.

The fridge does not fluctuate in temperature nor make any beeping sounds like described above.

I have had a technichian look at it and he does not seem to have any idea on what is casuing it. He has already replaced the solenoid valve and this has not fixed the problem.

Can anyone indicate to me if this would be the start relay or if it is PCB problem.

PS I am in Australia.

Thx Jerome

[Author]

Posts