Hoover DXA43WA

[Scott.robinson85]

Hello everyone,

This is my first post so I apologise if it’s already been covered.

We have a 2 yr old Hoover mashing machine that throws up the E03 error code which relates to the drainage side of things. I’ve checked the filter and it’s clear. If done a resistance test on the pump and it’s fine.

We run 2 cycles of soda crystals through the machine and it operated perfectly.

Soon as we put a load of washing in we got the error code again! Any advice or input would be kindly appreciated as my Mrs is all over me about it

Regards
Scott

[Martin]

Re: Hoover DXA43WA

The error code can also show if there is a slight earth leak on the heater.

[Scott.robinson85]

Re: Hoover DXA43WA

Yes I read that somewhere else. Is there a way of testing it?

[electrofix]

Re: Hoover DXA43WA

disconnect wires from heater. make sure they cant touch and insulated

then try a rinse and spin with no clothes in

if it works change heater

Dave

[Scott.robinson85]

Re: Hoover DXA43WA

Hmm, the machine will do a full wash with the soda crystals in. Won’t do a full wash with clothes in though. Maybe I’ll try with a full load in and the heater disconnected

[Scott.robinson85]

Re: Hoover DXA43WA

And the glass door does feel warm. Would the water still get hot if the heater was the problem

[iadom]

Re: Hoover DXA43WA

Scott.robinson85 wrote:And the glass door does feel warm. Would the water still get hot if the heater was the problem

Yes, the only way to be certain is to test the heating element with a suitable multimeter or meggar, or just change the heating element.

A very well documented fault on these Candy appliances .

[Scott.robinson85]

Re: Hoover DXA43WA

I have a multi meter. How would you test it?

[iadom]

Re: Hoover DXA43WA

Martin wrote:The error code can also show if there is a slight earth leak on the heater.

One wonders why you have a multimeter yet don’t know how to use it. 😥
You test for insulation leaks.

[Scott.robinson85]

Re: Hoover DXA43WA

I’ve only ever used to to test for power and resistance tests. I’m just regular joe bloggs. But thanks for taking the time to try and belittle me

[iadom]

Re: Hoover DXA43WA

On the contrary, competence with electrical test equipment is not something to be taken lightly and if you don’t know how to do a basic insulation test then this forum is not the best place for you to learn. 😉

You have done your own online research and three different trade members with well over 100 years experience between them have all pointed to the heating element being almost certainly the cause of the fault. Unless of course there is a blockage or restriction in the hoses somewhere.

[Martin]

Re: Hoover DXA43WA

Scott.robinson85 wrote: Maybe I’ll try with a full load in and the heater disconnected

There’s no point in doing that Scott. Just follow what Dave suggests (above) with no load and see if the error code still shows.

[Scott.robinson85]

Re: Hoover DXA43WA

electrofix wrote:disconnect wires from heater. make sure they cant touch and insulated

then try a rinse and spin with no clothes in

if it works change heater

Dave

Just tried that and still got the E03 error. So any other ideas from your 100yrs experience would be greatly appreciated

[Martin]

Re: Hoover DXA43WA

OK so we have ruled out the heater as a potential. So, on the draining issue, how quick does it empty? E03 is related to a drain time-out so whilst the pump may work and the filter clear the drain hoses to and from the pump could be restricted somewhere.

(52 yrs in the trade 😕 )

[electrofix]

Re: Hoover DXA43WA

as martin said above

E03 as we know is a drain error
that means the machine believed it still has water in after a certain length of time

this can be for various reasons including blockages

blockages would include socks, colour catchers in the hoses and filters slowing the discharge rate done. to check this put the machine on a rinse cycle and watch it as it starts to pump out. you should see the water physically going down and it will go down faster as the drum empties.
you also have a pressure switch in the machine which is an air operated switch which detects the water height in the machine. this switch is fed by a thin plastic tube but at the bottom of the machine it widens out to form a pressure bell which traps the air to operate the switch. if this bell get full of goo then you can get the same fault as the machine will think its not empty

if that is all ok you have a few decisions. it could be a board fault or still a heater fault as some machine don’t like having the heater disconnected
so its either change the heater and hope which is the cheapest option or give up

you could use you multi meter on a high ohms scale to see if you can get an earth reading that s from one of the terminals to the metal casing. the problem is that you may well get one but you are only using a meter that has a 9 volt battery and proper insulation testers use at least 250 volt and most of the time 500 volts

Dave

[Author]

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