Hoover HNWF washer dryer f12

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  • September 5, 2014 at 5:36 pm #82109
    allan73
    Participant

    Hi all, my customer has fitted a new slave timer to the above himself and now gets an f12 fault but only when he uses the dryer.
    Are the codes for these the same as the washers ? I can’t fathom why the communication error only appears on drying programme.
    Thanks Allan

    September 5, 2014 at 5:57 pm #418716
    Martin
    Participant

    Re: Hoover HNWF washer dryer f12

    Give us the full model number or better still the 8 digit product code (3???????) as that will help decide. 😉

    September 5, 2014 at 6:28 pm #418717
    allan73
    Participant

    Re: Hoover HNWF washer dryer f12

    Production code is : 31000638

    September 5, 2014 at 7:13 pm #418718
    admin
    Keymaster

    Re: Hoover HNWF washer dryer f12

    Hi

    ERROR 12
    Missing Air Heating while Drying: defective NTC Probe for Drying and/or defective Air Heating Element and/or Wiring.

    Bryan

    September 5, 2014 at 7:26 pm #418719
    allan73
    Participant

    Re: Hoover HNWF washer dryer f12

    Thanks Bryan
    It heats so I’m guessing it’s the NTC.
    Allan

    September 5, 2014 at 7:28 pm #418720
    Martin
    Participant

    Re: Hoover HNWF washer dryer f12

    It may be coincidental that the selector switch caused the dryer error though I wonder why the customer replaced it in the first place, please explain?

    There is a specific ‘auto test’ for the dryer only which may help explain what us going on? The dryer module on these is on the base, the dryer selector switch on the panel alongside the main prog selector switch which makes diagnostics challenging. Email me if you need the test manual for this heap of wonderment. 😉

    September 5, 2014 at 8:09 pm #418721
    allan73
    Participant

    Re: Hoover HNWF washer dryer f12

    Will do thanks Martin. The customer states he changed the selector because ” it was doing strange things and going on the wrong setting”
    Allan

    September 5, 2014 at 8:18 pm #418722
    Martin
    Participant

    Re: Hoover HNWF washer dryer f12

    That’s OK then as faulty selectors do that anyway.

    September 9, 2014 at 6:21 pm #418723
    allan73
    Participant

    Re: Hoover HNWF washer dryer f12

    Had customer take photos of dryer area on this and I can only see stats, no NTC ???

    September 9, 2014 at 6:28 pm #418724
    Martin
    Participant

    Hoover HNWF washer dryer f12

    It doesn’t nor never had an NTC. Error 12 is a connection error between the 2 boards. And bugger all to do with NTC’s 😉

    September 9, 2014 at 6:34 pm #418725
    allan73
    Participant

    Re: Hoover HNWF washer dryer f12

    He’s had the facia off to change the selector. I’ll check ribbon cable and board connections..
    Allan

    September 9, 2014 at 6:39 pm #418726
    Martin
    Participant

    Re: Hoover HNWF washer dryer f12

    Theres a 3rd board to be found if you take the back off. 😉

    September 9, 2014 at 7:14 pm #418727
    allan73
    Participant

    Re: Hoover HNWF washer dryer f12

    Ok I’ll take a look, thanks
    Allan

    September 9, 2014 at 9:46 pm #418728
    admin
    Keymaster

    Re: Hoover HNWF washer dryer f12

    It doesn’t nor never had an NTC. Error 12 is a connection error between the 2 boards. And bugger all to do with NTC’s 😉

    Never said it did.. just that its the dryer heater fault according to the fault code.

    Bryan

    September 10, 2014 at 6:45 am #418729
    Martin
    Participant

    Re: Hoover HNWF washer dryer f12

    r600a wrote:Never said it did.. just that its the dryer heater fault according to the fault code.

    That’s news to me then Bryan. All I know it what’s listed for that model (and most Hoover/Candys stick to the same error code format)…..

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