Hotpoint (re-badged) dryer issue…

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  • #485688
    johne53
    Participant

    Candy’s engineer called last week and was quite disparaging about heat-pump dryers (apparently they’re easily the most complained about!) So I asked my installer to start looking for a replacement. Apparently, conventional condenser dryers are still available – even for integrated models.

    My installer contacted their supplier who apparently said that this particular machine is “a conventional condenser dryer but with a heat pump option”. In other words, some programs use the heat pump and others don’t (they’ll behave just like a conventional dryer…)

    Does that sound likely..?

    #485689
    iadom
    Moderator

    Very unlikely, what make or model is this appliance supposed to be?

    #485690
    johne53
    Participant

    The brand name is Iberna and the model no. is ECHCTD:-

    https://appliancepeople.co.uk/products/essentials-eshctd-7kg-integrated-heat-pump-tumble-dryer-a-energy-rated

    At first I thought it was a re-brand of a Hotpoint dryer but we worked out here that it’s in fact made by Candy/Hoover. But unfortunately I don’t know which Candy/Hoover model it corresponds to 🙁

    #485691
    iadom
    Moderator

    That’s your original model surely which is a heat pump dryer. I meant the one your installer says has this dual function? All heat pump dryers are also condensing dryers in as much as they ‘condense’ the moisture on a condenser that allows the water to trickle into a container for you to empty. The old style basic condenser dryer uses a heating element to provide the heat source, the heat pump condenser dryer uses a very expensive compressor unit to provide the ‘very low’ heat. I do not know of any dryers on the market that have both a heating element and also a heat exchange compressor?

    That one certainly does not have old type condenser dryer capability, it would not get an A+ rating if it did. The supplier is talking Horlicks.

    #485692
    iadom
    Moderator

    Looking at the knobs and buttons this looks very much like your machine. https://ao.com/product/batdh7a1tce-h…b&gclsrc=3p.ds

    #485693
    johne53
    Participant

    Thanks iadom – your attachment was too small to be readable here but interestingly, the Hoover model mentions that it offers a quick drying mode (which implies that maybe it does offer the dual technology?)

    #485694
    iadom
    Moderator

    Quick drying mode is possibly 2 hours. As Don has already said, this dryer would not get an A+ rating if it had a heating element in it. It is a bog standard heat pump condenser dryer.

    #485695
    johne53
    Participant

    Yes, it’s all hugely confusing. The manual contains a table of the dryer’s (A+) drying times and the shortest time is 100 minutes. But it also has a “Rapid dry” mode which claims to dry things in as little as 30 minutes (though that’s never worked for me…)

    I wonder if the Rapid mode only works with just one item in the dryer??

    #485696
    iadom
    Moderator

    You would expect the manual to specify that. ?? To be truthful Hoover/Candy tumble dryers were always near the bottom of my list even 10, 15 years ago.:(

    #485697
    johne53
    Participant

    Thanks again iadom. I just visited my local white goods retailer and he agreed with you that Hoover/Candy dryers are probably the worst. In fact he stopped selling integrated dryers about 18 months ago because there were just too many complaints. However, at that time, he reckoned the Beko DTIKP71131w was one of the best ones:-

    https://ao.com/p/reviews/dtikp71131w…659-126?page=2

    Product Specification->Installation mentions somehting about a draining kit being required – so presumably it’s not a condensing model??

    #485698
    iadom
    Moderator

    ALL heat pump dryers are condenser dryers. It states that machine has a water tank however even the old style condenser dryers could in most cases be fitted with a drain hose if you had a suitable place to drain it into, thus saving the need to empty the water container. It doesn’t say a draining kit is ‘required’ it says one is supplied, that means you can use it if you want.

    #485699
    don
    Moderator

    No comparison between Iberna and Beko plus you will have access more readily to Beko service if needed .

    If you register a Beko integrated product within 90 days of purchase you can get 10 years parts and an extra year labour which equates to 2 years parts and labour plus an extra 8 on parts.

    The ” drain hose ” option is achieved by pulling a small hose up at the rear of the machine and connectiong it to a sink or drain.

    Don

    #485700
    johne53
    Participant

    Many thanks guys for all your help with this.

    #485701
    johne53
    Participant

    The new Beko DTIKP71131w arrived yesterday and I used it for the first time this morning. The old Candy/Iberna dryer used to take 4 hours or more to dry anything – and even then the clothes still came out damp. The Beko took around 50 mins this morning. And whilst the clothes were still slightly damp-ish, they were nowhere near as bad as with the older dryer. I’ll probably end up with a few questions about the Beko but if so, I’ll start another thread.

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