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Re: Indesit haven’t thought this through…
Alex wrote:The only way Indesit (Merloni) could be blamed is because they like others have allowed this to happen.
Err, with the caveat that speaking will likely lose me more work… we’ll see. It seems criticism of some things does not go unnoticed or, unpunished.
Indesit knew the deal.
Signed it.
Directed the customers or lines to the call centre in question.
Took the cash for the ensuing sales of maintenance plans.
All of that has to be pre-meditated, it wasn’t just a whim and it wasn’t some junior or mid-level manager that made the call on it. Serious cash and serious change needs approval from on high and, since the deal seems to have been rolled out across Europe (see the news) then I’m going to go out on a limb here and say that al this was put in play at the highest levels.
So, in my book, that pretty much makes Indesit decidedly culpable regardless of how you splice it.
Not the only ones that have been tempted and signed up I will grant you.
K.
Re: Indesit haven’t thought this through…
Alex wrote:The consumer is not speaking to the manufacturer but an insurance sales person. Reading between your lines it seems pretty plain this is the case.
But is there any way this could be proved to be the case so that perhaps this information be given to the public?
Re: Indesit haven’t thought this through…
The sound of silence speaks volumes and I for one have indeed got the message. We indies can indeed benefit greatly so there’s no need to rock the boat any time soon.
Re: Indesit haven’t thought this through…
Few will speak out if Domestic and General know who they are.
The reason is simple in that any work being done for them will be quickly removed. Statistics for the measurement of service will be altered so you look bad. There is more but it is best left there for the moment.
They are not the nice friendly company that they once were. Those days are gone. Like most it is now a culture of fear and all about the money as Ken puts it. Agents are too afraid to speak out because of the backlash that may well follow.
It is sad that DG have gone this way.
Re: Indesit haven’t thought this through…
It seems they are all at it. :rolls:
Advised a customer to contact Hoover regarding a repair to a three year old machine, she was quoted just under £175 for repair. :eeek:
Re: Indesit haven’t thought this through…
kwatt wrote:The customer had the option to take an extended warranty and chose not to, they would have been offered it in-store and before the manufacturer warranty expired at least one time. They chose not to take that offer up and take a chance that the product wouldn’t break, it was their call.
K.That’s what the mafia would say when they burned down a store because they refused to take out their “protection”.
So they are at fault for not taking out what your latest newsletter highlights is virtually a complete waste of money?
http://www.ukwhitegoods.co.uk/index.php … Itemid=251Re: Indesit haven’t thought this through…
No Andy what I’m saying is that the customer always has the option to take out a warranty if they don’t want to carry the risk of the repair cost.
It is entirely their choice.
I don’t personally think that extended warranties worth it and I don’t have an extended warranty on a single product I own nor would I pay for one. I can however understand why a lot of people would want one.
But, if something breaks, I just have to shrug my shoulders and accept that either I pony up to fix it or I replace it. I made the choice to take that risk.
K.
Re: Indesit haven’t thought this through…
kwatt wrote:I don’t personally think that extended warranties worth it and I don’t have an extended warranty on a single product I own nor would I pay for one. I can however understand why a lot of people would want one.
Hold up! Before we start chasing our tails over this, my original point will be lost in the argument of extended warranties V’s the lack or responsibility by manufacturers and their products developing serious faults just out of guarantee. (Though I did chuckle at Ken’s latest take on extended guarantees being a waste of time when a few years back he went big time on panning that idea out on UKW members flogging policies) 😈
Serious short-term failures like Indesit drums exploding, Hoover drums disintegrating and such like aren’t dealt with responsibility by the manufacturers. Hoover it seems deal with out of warranty stuff via D&G call centres flogging fixed price repairs. Therefore NOT dealing directly with issues regarding the overall quality of their products. Therefore tantamount to irresponsibility in the extreme. They shirk responsibility knowing full well the onus is very much on the shoulders of the selling dealer and not directly upon themselves. The selling dealer (and only the selling dealer) therefore, and in the eyes of the law, is brought to account on the goods he or she sells. The manufacturers laughing in the face of all the cr£p they produce with impunity……….
Re: Indesit haven’t thought this through…
Before you start… 😉
If people wanna buy stuff, who am I to stand in the way? You can advise, you can tell people straight but, if they still wanna buy it…
Some people asked me to look at warranties that they could sell and retain the service work as well as compete with BG, DAG et all so I did what I could.
Not enough people did anything with it and other stuff so, it was dropped about two years ago.
We made no money on it.
K.
Re: Indesit haven’t thought this through…
kwatt wrote:Before you start… 😉
Yes Ken I know, I made lighthearted reference to it ’twas all…. 😛 :clown:
Let’s move on………….
Re: Indesit haven’t thought this through…
The current form that the Sale of Goods Act takes is not working. It is grossly unfair on the retailer, especially small retailers. It results in the overwhelming majority of legitimate claims never being met because retailers large and small resent the unfair burden and put up all sorts of walls to protect themselves.
The logical result of putting the onus on retailers should be that they simply stop selling the crap, resulting eventually in a better world where only decent quality products are passed onto the consumer by retailers but bizarrely they don’t. This is probably due to a mixture of greed and the fact that they can offload the majority of the responsibility onto the consumer, most of whom have not got the energy or know-how to fight for their rights.
The Sale of Goods Act needs amending so that manufacturers are responsible and not retailers.
Re: Indesit haven’t thought this through…
Which is fine in theory but then you’d have to start defining what products were supplied with a manufacturer warranty, which weren’t and you’d get a slew of retailers that would flaunt the law or, simply not know and be confused.
In the end, you pay the retailer the money so the contract lies with who you pay in the SoGA and that, I think, is the way it should be.
I agree that there are instances where the manufacturer should perhaps have more of an involvement perhaps but you’re into murky waters.
And, TBH, a lot of retailers just pass the buck to the manufacturer anyway to resolve problems, refusing to pick up the costs of exchanges, refusing to refund customers, refusing to honour their obligations. I don’t think that much, if any of that, would be addressed in the change that you suggest. In fact, given what I’ve seen in other countries, it may well lead to a worse deal for the customer.
K.
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