ISE 10 Year Warranty

[kwatt]

Re: ISE 10 Year Warranty

If the warranty is everything as you say and, all that is of any import, along with wanting all responsibility removed then I would suggest that people don’t buy an ISE, a Miele or pretty much anything else with a long or decent warranty as none will offer that.

What you really want in that case is a machine that just “does the job” and a catch-all warranty, which would be almost any machine you like with a service plan attached that you pay for monthly.

You will pay substantially more for that but, that is the choice that is on offer.

The warranty on the ISE machines is a show of confidence in the quality of the machines, not a kind of indemnity against any ill that may happen along.

In this particular case the planets and stars aligned and it ended up where it did. It is sad that, on occasion, things happen that nobody can foresee but I would urge you to ask, why?

If you think about it you’ll see that the machine was bought on a credit card so, under Section 75 of the Consumer Credit Act, the card company is jointly responsible as a retailer and the customer is entitled to some form redress there. That can be either a partial or full refund of monies paid but, that’s got absolutely nothing whatsoever to do with ISE or anyone else.

Beyond that, there’s the the option of an additional warranty from various providers at the going commercial rate.

All the while, insofar as ISE is concerned, the customer got a completely free machine.

For the life of me, I can’t see how that the customer came off any the worse there.

The only party that lost out and, lost out substantially, was ISE.

If you read this thread in depth you will see that it begs more questions than it asks and, not of ISE.

K.

[Whiterthanwhite]

Re: ISE 10 Year Warranty

In his recent comment of 22nd September 2014, Mr Watt writes: ‘I have no clue what was paid for this machine, who to or when.’ I was the purchaser of this machine in 2012 from one of ISE’s selected (Scottish) retailers – so it was not bought off the back of a lorry, or second hand off eBay. I paid the then standard fixed price for the W288 eco of £1,009. The machine was installed by ISE’s selected (Glasgow) retailer (elsewhere on this site Mr Watt writes: ‘we have no idea who installed the machine’). The “ISE 10” Guarantee Certificate that I received direct from ISE on 1st December 2012, complete with its covering letter signed by Mr Watt himself, gives the name, address, & phone number of the Glasgow retailer from whom I bought the machine, here named as ‘Repair Agent’, and with the exact date of purchase (21/11/2012) also given. So does Mr Watt really not have access to the information given on his own guarantee certificate? Does he keep no records of issued warranties?

Elsewhere on this ukwhitegoods site, Mr Watt states that my comments concerning inadequate, uninformed repair by his selected repairers are “somewhat exaggerated and extremely misleading”. I simply tell it as it is – the selected repairers whom ISE chose to send out proved in three cases out of four to be incompetent and unfamiliar with the brand. (No, I did not think to ask ISE prior to purchase if my ‘remote’ location was unsuitable for the provision of an ISE washing machine . . . perhaps the ISE site should list all those areas that it considers to be ‘no go’.) Not one of the selected repairers (not even the more competent fourth) thought to investigate why the outer casing was being fouled by the drum’s dangerously excessive movement during the spin cycle; they simply replaced or reseated springs, then left. Mr Watt has stated that my criticisms can be construed as ‘libellous’. If by this he means that I am making false and defamatory statements, let him demonstrate which of my statements is untrue. I assert that everything that I have written is wholly true and is not, as Mr Watt insinuates, motivated by misplaced revenge. I continue to believe that I have a warranty (not a retailer’s warranty, but ISE’s own) that should be honoured – for all the reasons that I have set out in previous communications.

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